no retrun policies are only for people that don't stand up for themselfs go along with what they are told. trust me i have returned many a game to places with no return polices. if the game doesn't work for you i recomend you do the same, the beter busness bueru always comes in handy if you run into any hassle.
presonaly i have the game and it only crashed once for me but i had done heavy tweaking to the ini to try to get it to run decent on my machine. the preformce on this game is abismal, it doesn't mater if you have the minimum system requirements or a high end system like i do, no mater how low you turn the settings the game will dip below 30fps at multiple points.
i will be shocked if the patch improves things enough to be impressive, i am still desideing if i will return the game myself or not.