Well I didn't imagine that writing about my Norton AntiVirus pop-up window problem yesterday
was going to accomplish anything more than venting usually does, especially
since what I was experiencing was actually a true bug that had yet to be
debugged, but it indeed turned out to be what was needed to solve the problem.
My thanks go out to Ant
, who passed along a screenshot of my error message
directly to his buds in NAV tech support, where it turns out they were aware of
this bug, but not its cause (until now). Seems the version of NAV I'm using
fails to shut down its auto-protect mode while mail is being collected, so
before the program was able to silently fix or quarantine an infected mail or
attachment, auto-protect would spot it as soon as it hit the temp directory and
trigger an alarm. They hadn't yet figured out what the cause of this was until
seeing my screenshot, and now that it has been identified, this behavior will be
corrected in a future patch, and in the meantime, I have a workaround that
thankfully stops the constant barrage of alert boxes. All in all a pretty serendipitous
and happy ending to my problem.