On RtCW Patch Installation

Activision's Caryn Law sends along an update to address questions she's received on a non-installer version of the just-released version 1.1 patch for Return to Castle Wolfenstein (story). Here's the deal:
Hey everyone,

Been following the forums post-update release and I'm seeing a lot about installation problems and a lot of people are asking me on ICQ about a non-install version of the patch.

There's no need: there is a link at the top of the readme that explains how to extract the files if you're having problems with the installer.

There's also info in the readme about what's compatible with what: those who've upgraded to 1.1 can play on 1.0 servers, but we encourage everyone to update so the multiplayer issues get fixed.

Thanks,
Caryn Law
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27 Replies. 2 pages. Viewing page 1.
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27.
 
Re: patch
Jan 25, 2002, 07:15
anon@213.229
27.
Re: patch Jan 25, 2002, 07:15
Jan 25, 2002, 07:15
anon@213.229
 
I have two pc with rtcw. I installed in both the patch and i had the problem with one of them ... i didn't know why. I had to reinstall de game and after that the patch found de game in the system.

(The same with de trenchtoast map)
26.
 
Re: No subject
Jan 17, 2002, 19:51
anon@63.14
26.
Re: No subject Jan 17, 2002, 19:51
Jan 17, 2002, 19:51
anon@63.14
 
#18 Dude, I really have no idea where you come from, or for that matter, what planet you are from, but the plain and simple fact is, no two computers are the same, no two people are the same. Even if you somehow (and this is a *very big* somehow) managed to get an installer to work on the vast majority of computers, there will always be that one little group where it still will not work, and there are more people who actually read manuals than you think. I'm sorry, but having your hand held every time you can't figure something out in five minutes really says you are the lazy one here. Would you agree?
25.
 
Re: #23
Jan 17, 2002, 19:46
anon@63.14
25.
Re: #23 Jan 17, 2002, 19:46
Jan 17, 2002, 19:46
anon@63.14
 
#23 Yes, I know what you mean. This is exactly why there are hardly as many network engineers as you would think. Too many of these kids look at the amount of money to be made and get rather intoxicated, not really looking past the fact they may need to learn something first.....seems to be that way with any real position in computer engineering, though.
24.
 
Re: patch
Jan 16, 2002, 19:11
24.
Re: patch Jan 16, 2002, 19:11
Jan 16, 2002, 19:11
 
I installed wolf to a different directory as to what the game specified, and the patch still detected the correct place to install to.

Must be something wrong with your lots PCs if it dont install right. Either that or your running the rip of the game or something..

This comment was edited on Jan 16, 19:12.
23.
 
Re: #18
Jan 16, 2002, 19:02
anon@24.190
23.
Re: #18 Jan 16, 2002, 19:02
Jan 16, 2002, 19:02
anon@24.190
 
This is exactly the type of knee-jerk "you don't know something I do so you must be an idiot" response that really shows who the snotty kids are in this forum.

No, the knee-jerk reaction, typical of this forum, is "my program doesn't work and developer X sucks!". The idiot comment was geared more towards the bit about how users "shouldn't have to be aware of readme files". Gee, why don't we throw away the manuals that come with the product as well. The point is, there is usually valuable information to be found in readme files, put there to HELP these poor newbies. Perhaps if they learned to read them, many headaches could be avoided by the user as well as the tech support team.

And BTW, I'm no "snotty kid" I'm a grown adult who's been soured by all the belly-aching "snots" who want their hands held every step of the way and not have to take any initiative and learn anything for themselves. And God forbid they RTFM!
22.
 
Re: #18
Jan 16, 2002, 14:24
anon@24.91
22.
Re: #18 Jan 16, 2002, 14:24
Jan 16, 2002, 14:24
anon@24.91
 
This is exactly the type of knee-jerk "you don't know something I do so you must be an idiot" response that really shows who the snotty kids are in this forum.

Perhaps the person is just really new to computers, believe it or not, they exist. Hey, I think I've met most of them!

thx for the backup, my tech support brethren.
21.
 
Re: #18
Jan 16, 2002, 13:57
anon@198.139
21.
Re: #18 Jan 16, 2002, 13:57
Jan 16, 2002, 13:57
anon@198.139
 
The typical user does not know what a readme file is, and they shouldn't have to.

If you don't know what a readme is, you're not typical. You are an idiot!
20.
 
Exactly
Jan 16, 2002, 01:31
anon@24.247
20.
Exactly Jan 16, 2002, 01:31
Jan 16, 2002, 01:31
anon@24.247
 
#19 has it right, there's really no good excuse for releasing such a broken installer. I got the file from a co-worker who ICQ'ed it to me. No README file was included so when I got it home and found it didn't install I assumed the patch was corrupt or something and forgot about it until now. At the time I even popped the file open in WinZip but I was afraid to just unzip it in case the installer made registry or other changes that went beyond just dropping some files in place -- changes that were required for the game to run correctly.

I work in tech support too, which explains why I'm paranoid about this sort of thing. Rarely assume that someone on the other side of the fiber knows what the hell they are doing, especially when software that should be point and click easy (or at least point, click and type in a path easy) is throwing errors that shouldn't have been seen outside of testing.

Wolfenstein 3D was easier to patch than this, as was every other FPS I've played since.

19.
 
Re: #10
Jan 15, 2002, 15:11
19.
Re: #10 Jan 15, 2002, 15:11
Jan 15, 2002, 15:11
 
Hey Chance.

And you all better back the hell off of Hellchick before I start taking heads...
--------------------------------------------------
Still Redwood's Comment Slave
Fu
18.
 
Re: No subject
Jan 15, 2002, 14:22
anon@66.157
18.
Re: No subject Jan 15, 2002, 14:22
Jan 15, 2002, 14:22
anon@66.157
 
Quote:
"I was the one who first bitched about the installer in another thread. Here's why, I downloaded the patch, executed it with the results of a 'failure to detect retail version', sorry goodbye. This is the same thing that happened with trenchtoast, so I assumed that they would also have to release a non-installer patch. The original TT exe could not be opened with winzip, but only after I bothered to try this new one did I find out it was zip compatible. That is when the readme file becomes available, ~after~ the point where one would need it, to tell me that I can open the exe with zip.

It shouldn't take much code to have the installer be able to find out where the folder is installed, this hardcoded directory path stuff is amateurish. It has that 'new programmer' smell.

I never meant this to be such a big deal, and I acknowledge I did the 'typical user' thing by not bothering to hunt around for an answer, instead bitch and moan first. "
/quote

This guy is exactly right. The typical user does not know what a readme file is, and they shouldn't have to. Because it should be Activision/Nerve/GM Studios 's responsibility to make a more flexible installer. If you want your game to reach such a wide audience (which this game has), then you better be able to support it much better than this. I'm sorry, but in my opinion telling everybody to go RTFM is a lazy response. The correct action would be to do whatever is needed to correct the installer and redistribute the patch for those who are having trouble. In my opinion, that is much more professional, anyway. Does the most popular FPS today (Half-life) have issues when upgrading just because the game is not installed in the default directory? It sure doesn't. My advice would be to integrate and auto-updating system just like Tribes 2, AVP2, etc. Activision has more than enough money to allocate some servers for this purpose, so I don't see why it hasn't been done. The bottom line is this game is not receiving the level of support most people expect.

By the way, I too work in tech support.
17.
 
Re: No subject
Jan 15, 2002, 12:42
17.
Re: No subject Jan 15, 2002, 12:42
Jan 15, 2002, 12:42
 
The readme was sent to the news sites with the location of the patch, attached to the email. Unfortunately, few chose to link to it. To Blues' credit, though, the readme was available on the download page.

This comment was edited on Jan 15, 12:46.
16.
 
Re: No subject
Jan 15, 2002, 10:57
anon@24.91
16.
Re: No subject Jan 15, 2002, 10:57
Jan 15, 2002, 10:57
anon@24.91
 
That was just uncalled for, if I were Caryn, I'd find myself suddenly far less likely to help 'you'. The complaint is legitimate, personal attacks aren't.

I think a simple answer is just make the installer required to be in the game folder at the time of installation. No paths, no registry checks, just click and go.
15.
 
Re: patch
Jan 15, 2002, 10:44
anon@24.91
15.
Re: patch Jan 15, 2002, 10:44
Jan 15, 2002, 10:44
anon@24.91
 
I was the one who first bitched about the installer in another thread. Here's why, I downloaded the patch, executed it with the results of a 'failure to detect retail version', sorry goodbye. This is the same thing that happened with trenchtoast, so I assumed that they would also have to release a non-installer patch. The original TT exe could not be opened with winzip, but only after I bothered to try this new one did I find out it was zip compatible. That is when the readme file becomes available, ~after~ the point where one would need it, to tell me that I can open the exe with zip.

It shouldn't take much code to have the installer be able to find out where the folder is installed, this hardcoded directory path stuff is amateurish. It has that 'new programmer' smell.

I never meant this to be such a big deal, and I acknowledge I did the 'typical user' thing by not bothering to hunt around for an answer, instead bitch and moan first.

However, on a different note, I think RTCW single player game kicks a shitload of ass. The 'silent' maps are the best IMO, I often fire up village or forest just to sneak around and waste nazis for 20 minutes. Even the drunk guards in the wine cellars hark back to Castle Wolf 2 (or whatever it was called, I'm talking still top-down view game on Apple ][).
14.
 
No subject
Jan 15, 2002, 10:42
anon@66.75
14.
No subject Jan 15, 2002, 10:42
Jan 15, 2002, 10:42
anon@66.75
 
Caryn:

Maybe you should check this out before u spout your stupidity. YOU CANT READ THE README IF THE FILE WONT INSTALL. I too installled RtCW in the default directory and this idiot installer cant find it. Perhaps you should consider getting somone competent to do your installers. And maybe you should get someone competent for your job while you are at it.
13.
 
patch
Jan 15, 2002, 10:26
anon@66.75
13.
patch Jan 15, 2002, 10:26
Jan 15, 2002, 10:26
anon@66.75
 
I installed RtCW in the default dir and this still doesn't work. It's pure bs. I can't read the readme because it wont install. All you peeps with the stupid comments should realize that these probs are the fault of whatever moron wrote the intaller.
12.
 
Re: patch
Jan 15, 2002, 08:17
12.
Re: patch Jan 15, 2002, 08:17
Jan 15, 2002, 08:17
 
Even by tech support standards this is a goody.

If you install in the default directory the patch install fine. If however you specifically choose a different directory (and type it in to the installer) then and only then can the installer not find it. people then complain that they can't install the patch cos they don't know where the files are.

caryns post is the model of politeness given that people appear to be pestering her personally for information that is in the readme (see download link on blues for example) and is caused by the decisions of those same users.

ah well.

got to go now my tape drives on fire and I need to askthe manufacturer if this is normal behaviour.



Anvil
Anvil - from the land of warm beer and mad cattle.
11.
 
Re: w00t Hellchick...
Jan 15, 2002, 08:11
11.
Re: w00t Hellchick... Jan 15, 2002, 08:11
Jan 15, 2002, 08:11
 
Am I missing something here.

The patch installer knew where I had the game installed so there was no need to tell it where to install, so whats all the fuss about it not knowing where you have the game installed Ive seen people moaning about?

10.
 
Re: w00t Hellchick...
Jan 15, 2002, 01:24
10.
Re: w00t Hellchick... Jan 15, 2002, 01:24
Jan 15, 2002, 01:24
 
It'a a rare sighting of a Redwood's Comment Slave, an endagered species whose original habitat was destroyed in the dot com crashes of '01-'02, they survive now only in selected areas of the web...

Hi Fu

9.
 
Re: patch
Jan 14, 2002, 22:09
anon@24.67
9.
Re: patch Jan 14, 2002, 22:09
Jan 14, 2002, 22:09
anon@24.67
 
Yeah, so shut up!
8.
 
Re: patch
Jan 14, 2002, 21:59
8.
Re: patch Jan 14, 2002, 21:59
Jan 14, 2002, 21:59
 
they dont make it auto detect because they probably cant really be bothered, also if you are such a tard/too lazy to type/find out your dir then you don't deserve the patch anyway.


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