Eurogamer.net notes an uproar on the Helldivers Discord from players who are no longer able to play Helldivers 2 on PC after a recent update. At issue is the third-person shooter's requirement of a CPU with support for AVX2, Advanced Vector Extensions, which first came to Intel CPUs in 2013. Though the requirement was in place before the game launched, players without AVX2 support were previously able to run it nonetheless. Now this has changed, leaving some players irate at being locked out of a game they purchased. These unhappy customers are being reminded that this prerequisite was in place when they purchased the game, which is not doing much to quell the discontent. Word is neither developer Arrowhead nor publisher Sony have commented yet, but the story does quote one of the Discord moderators:
Yet despite moderators attempting to reply to all players, the conversation has become decidedly heated from both sides.
"I don't like to have to tell people their 13 year old processor is out of date," wrote Birby. "I have fielded this question hundreds of times in the past week. I sit here and help people in 48hr stints before going to bed. People will piss and moan and argue, not to mention insult and attack us for being the bearers of bad news. I get you're venting, but as I keep saying - it is up to you as the consumer to confirm your system meets spec before purchase, and you should never be surprised if your out of spec machine can't run the game."
Burrito of Peace wrote on Mar 29, 2025, 00:50:
Totally different kettle of worms. The PSN account requirement was after the fact and after the game had been on sale for some time. That's retroactively changing the terms of an agreed upon purchase, which is illegal in most civilized countries. Hell, it's illegal in some parts of the US as well.
Tom wrote on Mar 29, 2025, 14:53:
Normally when you buy a game and run it on your computer, and it works correctly, that's a pretty good sign that you've met the minimum requirements. Especially when you've put 1200 hours into it over a year or whatever. You really think it's ok to just pull the rug after that?
Tom wrote on Mar 29, 2025, 10:20:
It's insane to blame the customers for this. If this was a hard requirement from day 1, why didn't the developers code a check to say "if CPU doesn't have AVX2 then display an error and quit" from day 1? Would that have been so hard? This is 100% the fault of the developers.
jdreyer wrote on Mar 28, 2025, 23:26:
This isn't the first time Sony has done this for this game. Upon their Steam launch for HD2, they allowed people to purchase and play the game without a PSN account. Then several months later they decided to require it. There was a huge outcry, and they had to back down.
jdreyer wrote on Mar 28, 2025, 23:26:
The problem here is that Sony and Arrowhead are taking something away that they previously gave, and that's why people are upset. They allowed people to play without having AVX2 (and gladly took their money), then suddenly updated the game, preventing them from using something that they paid for and had previously worked fine. This could have been avoided by preventing people from playing the game without the required minimum spec, and they could have requested a refund at that time. It's completely understandable for people to be upset about that.
jdreyer wrote on Mar 28, 2025, 23:26:
To co-opt BoP's truck analogy: The Cybertruck spec said the max towing capacity was 10,000 pounds, but BoP was regularly towing 15,000 pounds in his hot pink Cybertruck without issue for months after purchase. Then Elon updated the software and suddenly the truck wouldn't go into gear with a load over 10,000. Now BoP is very detail oriented, and he may have been fine with that update, but I bet most people would want to use their truck without such restrictions.
jdreyer wrote on Mar 28, 2025, 23:26:
This isn't the first time Sony has done this for this game. Upon their Steam launch for HD2, they allowed people to purchase and play the game without a PSN account. Then several months later they decided to require it. There was a huge outcry, and they had to back down.
Prez wrote on Mar 28, 2025, 21:29:
Completely false comparison. But you do you.
You're not changing my mind on this. Best to call me an asshole and move along.
Prez wrote on Mar 28, 2025, 18:34:
I've been accused of far worse things than having empathy
RogueSix wrote on Mar 28, 2025, 16:49:JTW wrote on Mar 28, 2025, 13:41:
It's neither. It's on the purchaser to ensure that they're actually capable of running the product.
Exactly. But a basic prerequisite would be for HD2 players to actually be able to read (a.k.a literacy) and anyone who is playing this game is obviously a low scorer as far as anything that requires an IQ is concerned so...
This is actually an established fact because Sony had the requirement for a PSN account on the store page from day 1 as well and then when they finally did enforce it (unfortunately only temporarily as Sony were too weak to resist the whining of the numb nuts) people went ballistic because no one was fucking literate enough to read the store page. HD2 attracts mouthbreathers. Fact. Scientifically proven beyond a doubt.
JTW wrote on Mar 28, 2025, 13:41:
It's neither. It's on the purchaser to ensure that they're actually capable of running the product.