Rhialto wrote on Jan 9, 2025, 12:42:
wow, it's just the beginning...
Yeah poor reporting, I'll see what else I can find from this story, it's intriguing.
The trapped passenger didn’t contact customer support on his own. He said Waymo recognized the issue and contacted him through the car’s system. A Waymo employee is heard saying they called because of a notification that the car “might be experiencing some routing issue.”
The Waymo representative can be heard telling Johns they couldn’t control the car themselves and needed him to use the app to resolve the issue. The representative then said they were trying to pull the car over and two screens in the car said it was “temporarily pausing” the ride and “finding a spot” to pull over.
It's odd that Waymo can't stop the car remotely.