I seem to recall a similar excuse from the developers of W40K: Inquisitor - and when I bought their game, I even couldn't play it because server authentication is required
before you reach the main menu screen. And it failed on
every attempt. Judging by the Steam forums around the time, other players hadn't been able to connect in weeks Consequently, it became the first and only Steam refund I've requested to date.
This comment was edited on Mar 22, 2023, 13:41.
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!