Only 30K Cyberpunk 2077 Refunds Issued

Though word is Cyberpunk 2077 sold 13.7 million copies in 2020, Kotaku quotes CD PROJEKT CFO Piotr Nielubowicz talking to investors during an earnings call, saying CDPR only had to issue 30,000 refunds to disgruntled customers:
Only a tiny fraction of the overall Cyberpunk 2077 sales resulted in refunds, CFO Piotr Nielubowicz told investors during an earnings call earlier today. Out of the 13.7 million copies sold, the Polish developer apparently issued just 30,000 refunds.

As for the monetary impact, the “Help Me Refund” program CD Projekt set up to handle requests from customers dissatisfied with Cyberpunk 2077 only cost the company approximately $2.17 million, a drop in the bucket compared to the over $560 million CD Projekt took in as 2020 revenue. Over 95% of these refunds have already been processed.

“The last single-digit percent below 5% is probably the most difficult part,” Nielubowicz added. “Please take into consideration that we are refunding people all over the world and working with different banking systems. It’s not an easy task.”
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30.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 20:17
30.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 20:17
Apr 23, 2021, 20:17
 

Other reports put the # of refunds at 215 000 all things considered, which is far from insignificant.
29.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 11:59
29.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 11:59
Apr 23, 2021, 11:59
 
About 250 hours into the game between three playthroughs. One main-quest and side-quest breaking bug each, both that I fixed by reloading a save, three or four crash to desktops.

Hot mess? Sure. Cut features? Sure. The cops are stupid, the lack of ability to even cut your hair after you make your character is stupid, some quests feel oddly unfinished.

Hell of a lot of fun, all the same? Yeah.

This on a franken-PC that I last did any upgrades to about 5 years ago, and it wasn't top-of-the-line even then.
28.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 11:42
28.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 11:42
Apr 23, 2021, 11:42
 
Tipsy McStagger wrote on Apr 23, 2021, 11:10:
jamiedj99 wrote on Apr 22, 2021, 22:36:
I finished the game in the time and got a refund in the end there no reason to go back to that garbage.

So wait wait wait.. the game was such garbage that you finished it and then proceeded to get a refund?

So what you're saying is that it wasn't garbage you just saw an opportunity to not have to pay any money for dozens of hours of entertainment and you'll justify it by calling it garbage instead of calling it what it really is which is theft.

These are the same shit people I saw in Costco that refund the air-condition machines at the end of summer and refund the heater at the end of winter....
“I am not a Mac user unless under duress.” - John Carmack
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27.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 11:10
27.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 11:10
Apr 23, 2021, 11:10
 
jamiedj99 wrote on Apr 22, 2021, 22:36:
I finished the game in the time and got a refund in the end there no reason to go back to that garbage.

So wait wait wait.. the game was such garbage that you finished it and then proceeded to get a refund?

So what you're saying is that it wasn't garbage you just saw an opportunity to not have to pay any money for dozens of hours of entertainment and you'll justify it by calling it garbage instead of calling it what it really is which is theft.
Avatar 57660
26.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 10:39
26.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 10:39
Apr 23, 2021, 10:39
 
NKD wrote on Apr 23, 2021, 10:10:


The male version of Karen

Ken
- I refer to it as BC, Before Corona, and AD, After Disaster. -
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25.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 10:27
25.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 10:27
Apr 23, 2021, 10:27
 
Luckily, I had one quest breaking bug (that reloading prior saves about 5 times finally fixed), a few visual bugs, and the traffic was just trash....but beyond that, very solid game.

Odd part is that I thought it was a much better game at launch than The Witcher 3...which to me felt like a jankfest. Different strokes for different folks.
Avatar 56308
24.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 10:10
NKD
24.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 10:10
Apr 23, 2021, 10:10
NKD
 
Nullity wrote on Apr 23, 2021, 09:42:
PropheT wrote on Apr 23, 2021, 02:43:
jamiedj99 wrote on Apr 22, 2021, 22:36:
this is meant to not look as bad I want to know the real number of refunds across all total i finished the game in the time and got a refund in the end there no reason to go back to that garbage.

You shouldn't have gotten a refund at all if you finished the game considering it takes dozens of hours to do that, and I don't know why you would have even spent that much time on it at all if it was "garbage" in the first place.
I bet he's the guy that goes to a restaurant, orders a steak well done, eats the entire thing, then complains to a manager that it was "undercooked" (not burnt to a crisp) and wants it taken off the check.

The male version of Karen
Avatar 43041
23.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 09:42
23.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 09:42
Apr 23, 2021, 09:42
 
PropheT wrote on Apr 23, 2021, 02:43:
jamiedj99 wrote on Apr 22, 2021, 22:36:
this is meant to not look as bad I want to know the real number of refunds across all total i finished the game in the time and got a refund in the end there no reason to go back to that garbage.

You shouldn't have gotten a refund at all if you finished the game considering it takes dozens of hours to do that, and I don't know why you would have even spent that much time on it at all if it was "garbage" in the first place.
I bet he's the guy that goes to a restaurant, orders a steak well done, eats the entire thing, then complains to a manager that it was "undercooked" (not burnt to a crisp) and wants it taken off the check.
Avatar 58038
22.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 07:26
22.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 07:26
Apr 23, 2021, 07:26
 
jamiedj99 wrote on Apr 22, 2021, 22:36:
that's 30k refunds out of their own pocket, not all the refunds that they did not have to take money out of their pockets to refund and the only refunds are done that way were from consoles, not PC's those they just refunded from gog.com or steam refunded copies. this is meant to not look as bad I want to know the real number of refunds across all total i finished the game in the time and got a refund in the end there no reason to go back to that garbage.

And who do you think owns gog.com?
Avatar 11122
21.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 06:59
El Pit
 
21.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 06:59
Apr 23, 2021, 06:59
 El Pit
 
When it comes to the pc version: same as with Witcher 3 but back then, there was not so much drama. I am still holding back from playing until everything is patched and FINISHED (like back with W3). But I do understand the outrage about the console version: releasing a NEXT gen game for current gen was a stupid and/or greedy move. CDP should just offer the people who bought this on old consoles to keep the game AND get their money back for some goodwill.
"There is no right life in the wrong one." (Theodor W. Adorno, philosopher)
"Only a Sith deals in absolutes." (Obi-Wan Kenobi, Jedi)
20.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 02:43
20.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 02:43
Apr 23, 2021, 02:43
 
jamiedj99 wrote on Apr 22, 2021, 22:36:
this is meant to not look as bad I want to know the real number of refunds across all total i finished the game in the time and got a refund in the end there no reason to go back to that garbage.

You shouldn't have gotten a refund at all if you finished the game considering it takes dozens of hours to do that, and I don't know why you would have even spent that much time on it at all if it was "garbage" in the first place.
19.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 02:38
19.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 02:38
Apr 23, 2021, 02:38
 
born2expire wrote on Apr 22, 2021, 21:12:
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system

there was a short period steam was offering to refund anyone regardless of going over the 2 hours but you went with the other way from cdproject but that was only for console players not pc users. sucks bro
18.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 02:35
18.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 02:35
Apr 23, 2021, 02:35
 
fakespyder wrote on Apr 22, 2021, 22:39:
born2expire wrote on Apr 22, 2021, 21:12:
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system
Just out of curiosity, how much more than 2hrs did you have? I would think you could appeal the situation given CP2077's rough release. Steam would be aware of all the game's issues.

With all the datamining you'd think they could tell the difference between someone testing settings trying to setup the game comfortably versus someone playing for long periods.
Granted, it would still be unusual for that process to go beyond 2hrs but it all depends on how much of a mess the game is in.

I bought it on Gog.com it took them almost 40 days to respond to the refund ticket so i just played it till i was done. on a side not gog does give you like 30 day or something to refund a product not 2 hours. however i started the refund pretty soon after trying to play that garbage
17.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 23, 2021, 00:27
17.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 23, 2021, 00:27
Apr 23, 2021, 00:27
 
born2expire wrote on Apr 22, 2021, 21:12:
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system

Never had ANY problems getting it running stable, even on my 11 year old i7 980x and 1080 Ti. Only "instability" I had was at certain parts of the game where it used AVX CPU features that weren't present on that old CPU. Then they patched AVX out shortly after release. Now I'm running it on my new 5950x + 3090 system, and I've had ZERO crashes with it, and it runs like a dream at 4k with all settings maxed and DLSS on Quality.

I didn't buy the stupid Steam version though.
Avatar 55267
16.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 22:39
16.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 22:39
Apr 22, 2021, 22:39
 
born2expire wrote on Apr 22, 2021, 21:12:
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system
Just out of curiosity, how much more than 2hrs did you have? I would think you could appeal the situation given CP2077's rough release. Steam would be aware of all the game's issues.

With all the datamining you'd think they could tell the difference between someone testing settings trying to setup the game comfortably versus someone playing for long periods.
Granted, it would still be unusual for that process to go beyond 2hrs but it all depends on how much of a mess the game is in.
Avatar 58853
15.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 22:36
15.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 22:36
Apr 22, 2021, 22:36
 
that's 30k refunds out of their own pocket, not all the refunds that they did not have to take money out of their pockets to refund and the only refunds are done that way were from consoles, not PC's those they just refunded from gog.com or steam refunded copies. this is meant to not look as bad I want to know the real number of refunds across all total i finished the game in the time and got a refund in the end there no reason to go back to that garbage.
14.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 22:12
Slick
 
14.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 22:12
Apr 22, 2021, 22:12
 Slick
 
born2expire wrote on Apr 22, 2021, 21:12:
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system

I'm sorry to hear about your troubles. Perhaps consider next time buying the game from the people that actually made it, instead of a third-party.
For your transgressions you shall be labeled a shill, called an idiot and anytime you mention facts or disagree with a tribe member you will henceforth be known as a troll. The best you can hope for is that the labels won't haunt your offspring. -RedEye9
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13.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 22:09
13.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 22:09
Apr 22, 2021, 22:09
 
Definitely a good story/character interaction game. But yes, a bit messy.

I expect them to hit their stride with that IP, and be more comfortable with the new world they built, with Cyberpunk 2 or Cyberpunk 3 in the years to come.
Avatar 37119
12.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 21:12
12.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 21:12
Apr 22, 2021, 21:12
 
I wasn't able to get a refund on mine, even AFTER they promised they would refund people even if it was from their own pockets. I couldn't Steam refund cuz i had more than 2 hours played (hell it took more than 2hrs at launch just to get the game to run somewhat stable) and then when I followed the steps to request a refund from CDPR I jumped through the hoops only to be told to use the Steam refund system
11.
 
Re: Only 30K Cyberpunk 2077 Refunds Issued
Apr 22, 2021, 20:51
11.
Re: Only 30K Cyberpunk 2077 Refunds Issued Apr 22, 2021, 20:51
Apr 22, 2021, 20:51
 
TIL a "paper launch" is the secret to becoming the fastest-selling console in US history by both number of units and total dollars...

Overwhelming demand is at least as much of a problem as the supply shortages, get over it.
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