Jivaro wrote on Jan 16, 2021, 01:22:Filing a consumer complaint with the state attorney general might be better than the BBB. I've had very good results in California. It would probably be less useful in, say, Texas.
I just filed a 2000 dollar refund request with Comcast dating back to 2018 and simultaneously file a complaint with the BBB. They have been charging me a rate promising a speed that my neighborhood is not capable of delivering. It's a long convoluted story, Comcast and I have been going back and forth over this for some time. Probably would have been dealt with sooner if I hadn't been in school. I got a bill yesterday that for some reason was the straw the broke the camel's back. I didn't even call Comcast first, I started my complaint with the BBB and started getting all my records and math together. Just before I was to be done I decided to call Comcast and give it one more go. Two idiots later I finally managed to find someone with a brain that could operate without a script and he thought that I should just put through the BBB complaint along with a refund request. I had no idea I could even do a refund request through tech support. He said it's pretty clear to him that Comcast doesn't have the hardware in place to deliver the service they are charging me for. He put the whole refund request together, did the math...the whole thing. Good guy, really appreciated him.
I am still gonna dump Comcast as soon as I can just on principle. I probably won't get that money or even part of it anyway.