CD PROJEKT RED on Cyberpunk 2077 on Last-Gen Consoles

A tweet from CD PROJEKT RED expresses apologies for the poor performance of Cyberpunk 2077 on Xbox One and PlayStation 4 (thanks Simon). They outline what's being done about this and offer refunds to dissatisfied customers for the next week:
Dear gamers,

First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.

Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, will continue working will release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won't make the game on last-gen look like its running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.

Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at helpmerefund@cdprojektred.com and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.

Humbly
Marcin Iwiński, Adam Kiciński, Adam Badowski, Michal Nowakowski, Pio Nielubowicz, Piotr Karowski

PS. PC gamers will also be getting regular updates and fixes improving the game.
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Re: CD PROJEKT RED on Cyberpunk 2077 on Last-Gen Consoles
Dec 17, 2020, 20:36
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Re: CD PROJEKT RED on Cyberpunk 2077 on Last-Gen Consoles Dec 17, 2020, 20:36
Dec 17, 2020, 20:36
 
As much as I love the game and CDPR, I would be pretty hacked off if I was under the impression it would run fine (scaled down graphics, whatever) on my ps4 and crashed all the time or refused to run at all; that I could not get a refund if I bought it at Gamestop (Amazon or Gamestop is all there is for some I would imagine), I would definitely be a lot madder. What I do not understand is the amount of hate being thrown by both sides, those who enjoy it and those that cannot play/frustrated by bugs/hardware/etc. I keep encountering people online that seem very bothered I like the game and enjoy it, and I hopefully try and not engage in the "well it works for me, so clearly it is not an issue" mindset, not sure how successfully.

Is this new, unique to Cyberpunk and the hype it garnered, or a reaction to being burned (or feeling burned, I do not know which at this point) by a company viewed as still fairly loyal to their fans?
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     Re: CD PROJEKT RED on Cyberpunk 2077 on Last-Gen Consoles