XIII Remake Apology

An Official Statement by Microids & Playmagic regarding XIII apologizes for the disappointment many players have expressed with XIII Remake they released this week (thanks PCGamesN). They say some of the technical issues with the game are the result of COVID-19, and they say they are working hard to sort things out:
The highly anticipated remake of XIII, awaited by many fans, came out earlier this week. Unfortunately, players expectations have not been met by the launch version and we hear loud and clear the legitimate criticism and disappointment.

First and foremost, we would like to offer our most sincere apologies for the game’s technical issues. In its present state, XIII does not meet our quality standards and we fully understand players’ frustrations. The pandemic has impacted the game’s production on many levels. Pivoting to home working for the teams has added unexpected delays in the development schedule and the QA process. We hoped we would be able to provide a Day One patch fixing all the issues but the development of this update is taking more time than expected.

We want to assure you that PlayMagic is working hard to solve all the game’s issues. With live monitoring and multiple patches in the upcoming days and weeks, we hope to reach the quality level we all expect for the optimum gaming experience. The first update will be pushed shortly to fix the most urgent issues regarding the controls, frame rate, collisions, rendering and sound. For information about the upcoming patches, please follow this link: https://www.microids.com/xiii-patch-notes/
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14.
 
Re: XIII Remake Apology
Nov 14, 2020, 14:12
14.
Re: XIII Remake Apology Nov 14, 2020, 14:12
Nov 14, 2020, 14:12
 
Jonjonz wrote on Nov 14, 2020, 06:25:
Covid is getting to be the new 'my dog ate my homework' excuse.

It really is. I can understand delays more than I can understand that "the quality of the game suffered because... covid..." That's a tough sell.
13.
 
Re: XIII Remake Apology
Nov 14, 2020, 09:07
13.
Re: XIII Remake Apology Nov 14, 2020, 09:07
Nov 14, 2020, 09:07
 
MysterD wrote on Nov 14, 2020, 08:58:
roguebanshee wrote on Nov 14, 2020, 06:58:
Wesp5 wrote on Nov 14, 2020, 04:52:
I don't understand the need to do all these modern remakes anyway. XIII had cel shaded graphics, they should've aged quite well! Why not make the missing sequel? All these remakes are looking to me like cheap cash grabs, like we don't need to actually create a new game, we just polish an old one and get money for almost nothing...
The best (and possibly only good) reason would be if the original game has issues running on modern systems.

Out the box - yes, XIII Classic is okay on GOG version, which has been fixed-up a bit. Not ideal, IMHO - as it's tougher to full-screen and get the FPS smooth.

To get it perfect for me, I had to do this:
1. Use a XIII+ Fan-Patch first...
2. And then implement & configure DGVoodoo (a DX wrapper for DX9.0 and older, as this is an older game) just to get the FPS smooth on W10 basically (locked at 60fps).
That amount of effort to get it running well in fullscreen does make a remaster fairly reasonable for the vast majority of people. While it isn't complicated (or a lot), it isn't something a reasonable customer would expect to have to do. If only PlayMagic hadn't botched it so hard as it seems they have.
12.
 
Re: XIII Remake Apology
Nov 14, 2020, 08:58
12.
Re: XIII Remake Apology Nov 14, 2020, 08:58
Nov 14, 2020, 08:58
 
roguebanshee wrote on Nov 14, 2020, 06:58:
Wesp5 wrote on Nov 14, 2020, 04:52:
I don't understand the need to do all these modern remakes anyway. XIII had cel shaded graphics, they should've aged quite well! Why not make the missing sequel? All these remakes are looking to me like cheap cash grabs, like we don't need to actually create a new game, we just polish an old one and get money for almost nothing...
The best (and possibly only good) reason would be if the original game has issues running on modern systems.

Out the box - yes, XIII Classic is okay on GOG version, which has been fixed-up a bit. Not ideal, IMHO - as it's tougher to full-screen and get the FPS smooth.

To get it perfect for me, I had to do this:
1. Use a XIII+ Fan-Patch first...
2. And then implement & configure DGVoodoo (a DX wrapper for DX9.0 and older, as this is an older game) just to get the FPS smooth on W10 basically (locked at 60fps).
11.
 
Re: XIII Remake Apology
Nov 14, 2020, 08:43
Dev
11.
Re: XIII Remake Apology Nov 14, 2020, 08:43
Nov 14, 2020, 08:43
Dev
 
so basically "we knew it was super terrible and broken, but we thought we could make it amazing in the couple weeks after going gold to have a day one patch! Despite how we saw everything before that was delayed and taking longer due to covids"

Yeah, that's not how it works. If it's that broken, you can't fix it in that quick of a time. Your first impressions are going to completely botched.
Look how much time and effort it took to regain the trust of people with No Man's Sky. YEARS of work and patches and adding content, and even now the overall average is still mixed (though the recent is very positive).
A terrible terrible decision. I mean it's not just like 50% mixed reviews, it's 9% overwhelmingly negative reviews. It's hard to get that bad. Minimal effort games on steam often don't get that bad.

Completely opposite to how Cyberpunk was delayed to fix some things instead of relying on having time to make a huge day one patch.

This game is sadly probably donezo. And if the financial pressures were this bad to rush it and they were riding on the edge like most game studios, then the studio is probably finished too. They don't have the advantage of tons of pre sales hype and money from people buying tons of it on day one to keep them going until they fix it.
All seemingly because they didn't want to delay it just a bit until it was at least not completely broken (no idea if the gameplay is redeeming or not).
10.
 
Re: XIII Remake Apology
Nov 14, 2020, 06:58
10.
Re: XIII Remake Apology Nov 14, 2020, 06:58
Nov 14, 2020, 06:58
 
Wesp5 wrote on Nov 14, 2020, 04:52:
I don't understand the need to do all these modern remakes anyway. XIII had cel shaded graphics, they should've aged quite well! Why not make the missing sequel? All these remakes are looking to me like cheap cash grabs, like we don't need to actually create a new game, we just polish an old one and get money for almost nothing...
The best (and possibly only good) reason would be if the original game has issues running on modern systems.
9.
 
Re: XIII Remake Apology
Nov 14, 2020, 06:25
9.
Re: XIII Remake Apology Nov 14, 2020, 06:25
Nov 14, 2020, 06:25
 
Covid is getting to be the new 'my dog ate my homework' excuse.
Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride! - HT
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8.
 
Re: XIII Remake Apology
Nov 14, 2020, 05:24
8.
Re: XIII Remake Apology Nov 14, 2020, 05:24
Nov 14, 2020, 05:24
 
Dash wrote on Nov 13, 2020, 20:14:
" In its present state, XIII does not meet our quality standards and we fully understand players’ frustrations."

...And yet, released anyway.


For 40€ no less... that said, the developer isn't exactly known for anything else... also I would be curious how working from home makes it so you have 2 different mouse acceleration profiles, one for moving and 1 for aiming, and both can't be configured... that is a design flaw, not a coding flaw.
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7.
 
Re: XIII Remake Apology
Nov 14, 2020, 04:52
7.
Re: XIII Remake Apology Nov 14, 2020, 04:52
Nov 14, 2020, 04:52
 
I don't understand the need to do all these modern remakes anyway. XIII had cel shaded graphics, they should've aged quite well! Why not make the missing sequel? All these remakes are looking to me like cheap cash grabs, like we don't need to actually create a new game, we just polish an old one and get money for almost nothing...
6.
 
Re: XIII Remake Apology
Nov 14, 2020, 04:31
6.
Re: XIII Remake Apology Nov 14, 2020, 04:31
Nov 14, 2020, 04:31
 
They shouldn't have released it then. Amazing what happens when you offer refunds. It's harder to release games that are that are so early on obviously buggy, let's people play below the limit and get refunds.
5.
 
Re: XIII Remake Apology
Nov 14, 2020, 02:14
5.
Re: XIII Remake Apology Nov 14, 2020, 02:14
Nov 14, 2020, 02:14
 
So "Covid-19" is the explanation of every screw up nowadays? From government officials breaking the law, to buggy software releases - everything is okay, because Covid-19.
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4.
 
Re: XIII Remake Apology
Nov 14, 2020, 00:26
Jivaro
 
4.
Re: XIII Remake Apology Nov 14, 2020, 00:26
Nov 14, 2020, 00:26
 Jivaro
 
They knew that it needed a massive day one patch, didn't make the patch in time for release, and released a broken game anyway. No presale warnings about the known issues and now a feeble apology after it's obvious what has transpired.

To be fair, that's pretty standard for this industry, with or without Covid19.
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3.
 
Re: XIII Remake Apology
Nov 13, 2020, 21:37
3.
Re: XIII Remake Apology Nov 13, 2020, 21:37
Nov 13, 2020, 21:37
 
They must have got a tonne of refund requests. The reviews on Steam and GoG aren't pretty.
Avatar 58853
2.
 
Re: XIII Remake Apology
Nov 13, 2020, 20:14
2.
Re: XIII Remake Apology Nov 13, 2020, 20:14
Nov 13, 2020, 20:14
 
" In its present state, XIII does not meet our quality standards and we fully understand players’ frustrations."

...And yet, released anyway.

Apr 14, 2022, 12:31
Sempai
"i hope this ones good. I'm ready for the farts and dildos! "
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1.
 
Re: XIII Remake Apology
Nov 13, 2020, 19:57
1.
Re: XIII Remake Apology Nov 13, 2020, 19:57
Nov 13, 2020, 19:57
 
"Covid made me do it" is getting real old.
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