Epic Offering Partial Refunds for Games Purchased Before They Go on Sale

A tweet from Joshua Boggs indicates Epic Games is now offering partial refunds to those who buy games from the Epic Games Store shortly before those games go on sale (thanks VG247). The store has not posted an official refund policy, but Joshua, who is founder of Studio MayDay, posted the following email he received after one of his recent purchases went on sale:
Hi Joshua,

You recently placed orders from the Epic Games Store. The price of the game(s) you purchased were recently lowered, so we are issuing partial refunds for the difference(s).
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23 Replies. 2 pages. Viewing page 1.
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23.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 22, 2020, 07:23
23.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 22, 2020, 07:23
May 22, 2020, 07:23
 
I also picked up control. Not anywhere near done yet, but absolutely loving it. More than anything it reminds me of Prey without the jump scares. The attention to detail and, the amazing art style, and the creepy atmosphere is very similar. I would also be very surprised if the creators were not influenced by Twin Peaks while making this. It has a few of the elements and definitely the atmosphere.

The combat is good, and the environmental destruction is amazing, but it feels like the game could be heavier on the mysteries.

HoSpanky wrote on May 18, 2020, 19:35:
Well that’s nice of them. I picked up Control at the start of the sale and I’ve finished the main campaign. It’s not that it’s terribly short; it’s terribly compelling.

If you won’t buy from EGS, that’s your decision. Assuming it shows up on other stores, I highly recommend Control. Its like Warehouse 13, but done with the gravity and detail focus of X-Files. They clearly spent a LOT of time world-building, which isn’t the focus of gameplay videos. Yes, you absolutely have a lot of giddy room-destroying combat, but there’s also a surprisingly deep world it happens in.
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 19:35
22.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 19:35
May 18, 2020, 19:35
 
Well that’s nice of them. I picked up Control at the start of the sale and I’ve finished the main campaign. It’s not that it’s terribly short; it’s terribly compelling.

If you won’t buy from EGS, that’s your decision. Assuming it shows up on other stores, I highly recommend Control. Its like Warehouse 13, but done with the gravity and detail focus of X-Files. They clearly spent a LOT of time world-building, which isn’t the focus of gameplay videos. Yes, you absolutely have a lot of giddy room-destroying combat, but there’s also a surprisingly deep world it happens in.


Also, Journey to the Savage Planet is less than $10 on EGS, and is also top notch entertainment. They COMMIT to their jokes, and the platforming is sublime.
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21.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 19:28
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 19:28
May 18, 2020, 19:28
 
Seems pretty decent of them.
They REALLY want that market share.
My prediction:
Joe Biden will come down with the Chinese Coof Coof so he won't have to debate Trump.
20.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 19:09
20.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 19:09
May 18, 2020, 19:09
 
Teddy wrote on May 18, 2020, 13:04:
Alamar wrote on May 18, 2020, 12:27:
The way that email is written implies that Epic is reaching out to recent purchase makers to just throw some money at them... Like, I could, and have, had other stores do this (Future Shop, in Canada, before BB bought them, you could just head up to the Customer Service desk with your receipt and get the difference), but for the company to pro-actively do that is just straight bad business practice heh

They do something nice for customers and you're criticizing them for it? Treating customers well build reputation and earns repeat business.
Yeah, it's probably a pretty cheap way to buy good will.
To prevent CV-19, avoid the Serious Seven: weddings, funerals, faith-based activities, bars, gyms, house gatherings and other small events.
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 19:08
19.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 19:08
May 18, 2020, 19:08
 
RedEye9 wrote on May 18, 2020, 10:56:
If a game goes on sale in that other platform you have to request a refund and then purchase it again at the discounted price. I like EPIC's way better.
Yup, pretty big of them actually.
To prevent CV-19, avoid the Serious Seven: weddings, funerals, faith-based activities, bars, gyms, house gatherings and other small events.
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 18:32
18.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 18:32
May 18, 2020, 18:32
 
Steam without competition is obviously more ruthless when it comes to pulling in all potential $$$. WIth Epic out there and trying to be the good guys (for now), it shows how simple an action such as giving back someone a refund due to a sale is. Since Steam are the kind that hope you do not realize a game goes on sale and hope you do not ask for that difference refunded.

Steam is going to have to step it up on the very minuscule solutions because that is where Epic is going to win a lot over.

I don't know about you guys, but I'm also one that is done with all those seasonal sale events that they put out. I think they put too much effort in to those and ultimately their goal is to drive you to buy more to earn more useless coins/tokens, whatever. The best they ever did was you could earn tokens to earn a discount on your next purchase. I fell for that in where I ended up spending more than I wanted to just to continue collecting the discount code.

Otherwise, most of their events give you useless rewards.
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 17:50
17.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 17:50
May 18, 2020, 17:50
 
Orogogus wrote on May 18, 2020, 14:59:
Dev wrote on May 18, 2020, 14:47:
RogueSix wrote on May 18, 2020, 14:38:
Epic also deserves some credit for not repeating the Steam idiocy of double launcher DRM in the case of UbiSoft games. I have bought two Ubi games and some DLC (Ghost Recon Breakpoint and The Division 2) with coupons from EGS and after linking with uPlay you never need to launch the Epic client again for those games. Well, unless you buy a DLC on the EGS. Then you need to launch the game exactly *once* more from the Epic client to register the DLC on uPlay. Once that linking is done, it is back to uPlay only.
I would expect that's more up to ubisoft than steam?

Ya. There's a wiki for Steam games that don't require Steam to run:
https://steam.fandom.com/wiki/List_of_DRM-free_games

Woah.. didn't realize that was a thing.
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 17:09
16.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 17:09
May 18, 2020, 17:09
 
roguebanshee wrote on May 18, 2020, 16:03:
What I've experienced with EGS freebies is that a bit more than half of them are DRM free, including the Batman Arkham games. The ones that require DRM aren't available DRM free elsewhere either from what I've been able to determine.

I sure would love to see a comprehensive list of AAA games that are DRM / launcher Free from EGS.
Get your games from GOG DAMMIT!
Avatar 19499
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Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 16:35
15.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 16:35
May 18, 2020, 16:35
 
Seems like discounting pre-ordered games would be standard practice these days. Never understood paying full pop for a pre-ordered game.
It is well known universally that I do not make mistakes--so, if you should happen across an error in that which I have written, please be assured that *I* did not write it!...:)
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14.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 16:03
14.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 16:03
May 18, 2020, 16:03
 
wtf_man wrote on May 18, 2020, 14:50:
RogueSix wrote on May 18, 2020, 14:38:
It is already optional for quite a few games. MechWarrior 5 would be one example. You can create a shortcut to the executable and launch the game without the Epic client.

What's the ratio? Like 10% of their AAA line up? I'm not talking indy games that are easily available DRM free.
What I've experienced with EGS freebies is that a bit more than half of them are DRM free, including the Batman Arkham games. The ones that require DRM aren't available DRM free elsewhere either from what I've been able to determine.
13.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:59
13.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:59
May 18, 2020, 14:59
 
Dev wrote on May 18, 2020, 14:47:
RogueSix wrote on May 18, 2020, 14:38:
Epic also deserves some credit for not repeating the Steam idiocy of double launcher DRM in the case of UbiSoft games. I have bought two Ubi games and some DLC (Ghost Recon Breakpoint and The Division 2) with coupons from EGS and after linking with uPlay you never need to launch the Epic client again for those games. Well, unless you buy a DLC on the EGS. Then you need to launch the game exactly *once* more from the Epic client to register the DLC on uPlay. Once that linking is done, it is back to uPlay only.
I would expect that's more up to ubisoft than steam?

Ya. There's a wiki for Steam games that don't require Steam to run:
https://steam.fandom.com/wiki/List_of_DRM-free_games
12.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:50
12.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:50
May 18, 2020, 14:50
 
RogueSix wrote on May 18, 2020, 14:38:
It is already optional for quite a few games. MechWarrior 5 would be one example. You can create a shortcut to the executable and launch the game without the Epic client.

What's the ratio? Like 10% of their AAA line up? I'm not talking indy games that are easily available DRM free.

RogueSix wrote on May 18, 2020, 14:38:
Epic also deserves some credit for not repeating the Steam idiocy of double launcher DRM in the case of UbiSoft games. I have bought two Ubi games and some DLC (Ghost Recon Breakpoint and The Division 2) with coupons from EGS and after linking with uPlay you never need to launch the Epic client again for those games. Well, unless you buy a DLC on the EGS. Then you need to launch the game exactly *once* more from the Epic client to register the DLC on uPlay. Once that linking is done, it is back to uPlay only.

Well, that's nice and all, but not exactly what I'm talking about. I won't sign up for the other DRM's either.

Pretty much I convert (re-purchase) my games once they are on GOG (Like the Last two Deus Ex games just got on there). Eventually I will be ready to dump Steam. Any left over games at that point, I'll just crack and say goodbye to Steam forever.

Basically, I'm looking for another GOG... not another Steam.
Get your games from GOG DAMMIT!
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11.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:47
Dev
 
11.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:47
May 18, 2020, 14:47
 Dev
 
RogueSix wrote on May 18, 2020, 14:38:
Epic also deserves some credit for not repeating the Steam idiocy of double launcher DRM in the case of UbiSoft games. I have bought two Ubi games and some DLC (Ghost Recon Breakpoint and The Division 2) with coupons from EGS and after linking with uPlay you never need to launch the Epic client again for those games. Well, unless you buy a DLC on the EGS. Then you need to launch the game exactly *once* more from the Epic client to register the DLC on uPlay. Once that linking is done, it is back to uPlay only.
I would expect that's more up to ubisoft than steam? Like it's probably done that way because EGS needs custom integration for each game, rather than a standard library, at least that was my understanding a while back.
10.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:38
10.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:38
May 18, 2020, 14:38
 
wtf_man wrote on May 18, 2020, 11:07:
I have to admit I do like this. Make the DRM launcher optional, and I'll be on board.

It is already optional for quite a few games. MechWarrior 5 would be one example. You can create a shortcut to the executable and launch the game without the Epic client.

Epic also deserves some credit for not repeating the Steam idiocy of double launcher DRM in the case of UbiSoft games. I have bought two Ubi games and some DLC (Ghost Recon Breakpoint and The Division 2) with coupons from EGS and after linking with uPlay you never need to launch the Epic client again for those games. Well, unless you buy a DLC on the EGS. Then you need to launch the game exactly *once* more from the Epic client to register the DLC on uPlay. Once that linking is done, it is back to uPlay only.
9.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:25
9.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:25
May 18, 2020, 14:25
 
Cutter wrote on May 18, 2020, 14:00:
It's good and it makes good sense but I'm off board until they end exclusives. They're no bueno.

As long as the "exclusives" eventually make it to other stores... it doesn't bother me that much.

There are fairly few games coming out that are a close to a launch purchase for me. The closest I can think of would be Cyberpunk 2077 after a couple weeks of reviews (and some launch patching)... and maybe The new Vampire Masquerade game. (Same thing after a couple weeks of reviews and some launch patching.)

I don't pre-order, and I pretty much don't purchase on "day one". If I had to wait a few months for those games to get in the store I wanted (Which I won't... but we're talking hypothetically)... I wouldn't be that put out over it. By the time the game reach my store of choice it shoud be patched well, and possibly on sale by that point.

/shrug
Get your games from GOG DAMMIT!
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8.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 14:00
Cutter
 
8.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 14:00
May 18, 2020, 14:00
 Cutter
 
wtf_man wrote on May 18, 2020, 11:07:
I have to admit I do like this. Make the DRM launcher optional, and I'll be on board.

It's good and it makes good sense but I'm off board until they end exclusives. They're no bueno.
"I didn't know you had it in you. Sorry, poor choice of words." - David
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7.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 13:48
7.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 13:48
May 18, 2020, 13:48
 
Teddy wrote on May 18, 2020, 13:04:
Alamar wrote on May 18, 2020, 12:27:
The way that email is written implies that Epic is reaching out to recent purchase makers to just throw some money at them... Like, I could, and have, had other stores do this (Future Shop, in Canada, before BB bought them, you could just head up to the Customer Service desk with your receipt and get the difference), but for the company to pro-actively do that is just straight bad business practice heh

They do something nice for customers and you're criticizing them for it? Treating customers well build reputation and earns repeat business.
Agreed.
Avatar 36713
6.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 13:04
6.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 13:04
May 18, 2020, 13:04
 
Alamar wrote on May 18, 2020, 12:27:
The way that email is written implies that Epic is reaching out to recent purchase makers to just throw some money at them... Like, I could, and have, had other stores do this (Future Shop, in Canada, before BB bought them, you could just head up to the Customer Service desk with your receipt and get the difference), but for the company to pro-actively do that is just straight bad business practice heh

They do something nice for customers and you're criticizing them for it? Treating customers well build reputation and earns repeat business.
5.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 12:27
5.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 12:27
May 18, 2020, 12:27
 
The way that email is written implies that Epic is reaching out to recent purchase makers to just throw some money at them... Like, I could, and have, had other stores do this (Future Shop, in Canada, before BB bought them, you could just head up to the Customer Service desk with your receipt and get the difference), but for the company to pro-actively do that is just straight bad business practice heh
Avatar 22996
4.
 
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale
May 18, 2020, 11:32
El Pit
 
4.
Re: Epic Offering Partial Refunds for Purchasing Games Before They Go on Sale May 18, 2020, 11:32
May 18, 2020, 11:32
 El Pit
 
They did this for me quite a long time ago when I had bought Rebel Galaxy: Outlaw. The day after I had bought it, the game got $5 cheaper. I kindly asked for a (partial) refund and got an answer and my money the next day.
"There is no right life in the wrong one." (Theodor W. Adorno, philosopher)
"Only a Sith deals in absolutes." (Obi-Wan Kenobi, Jedi)
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