Bodolza wrote on May 13, 2020, 12:46:
And how much it would cost the businesses to run their own ordering web site, do their advertising, and hire drivers for delivery?
Some of these services still require the restaurant do the delivery. They're just a marketplace and payment processing.
Which is still important. Almost definitely not 30% important, but it creates a central listing of "what the fuck do I want for dinner tonight?" Which, given how frequently that's a question, there's a lot of value to consumers for being able to open one app or website, see a list of every dish you can get, see the wait time, and get it with one click. Caviar also has GPS on the delivery guys, so you can track it directly to your door.
Perhaps the burden should be on the consumer, not the restaurant.