I bought both games, but the problem with Pillars 2 was likely Pillars 1, in certain respects. Not only did it take ~6-9 months to finish Pillars 1 after the first installment shipped, but there was a lengthy period of patches that followed the completed game. Still, Pillars 1 seemed rough around the edges to me even after the final patch. Parts of the game played like a mod--and a not very good mod, either, imo. The various episodes/locales in the game did not flow--they were discordant and jarring, imo. On top of that, check the history of Pillars 2--which was also episodic, just like the first one, and also required substantial patching for a year. Finally, turn-based was put into the P2 game which imo greatly improved it--but it took a long time to get there!
Pillars 2 is the better game by far, imo. But it took so long to get there, and it was episodic in development, just like Pillars 1. I personally don't like episodic development, and so I waited until all three chapters in both games had been released before buying the complete games. And in Pillars 2, as I mentioned, the far-superior turn-based mode didn't make it until way late. The other problems with Pillars 2 were that early on the first episode of the game was horribly written--it was verbose in the extreme--there were basic mistakes made even in the game's introduction! Things like showing a graphical image of a little unimportant gnome in the introduction and then having the narrator read a flowery description of that same face--were very poorly done. Eventually they fixed 90% of what was wrong in the original P2 introduction--but they didn't fix it all, I guess is the point.
Look at Outer Worlds...nice game--but restricted to EGS and the Microsoft store, exclusively--a turn-off to me--taking the EGS deal says to me that the publisher has no confidence in the game. Again, another false/bad start, although I think OW looks like a polished gem in comparison to how the P1 and P2 games initially shipped--especially P2. I think that Obsidian has really great game concepts--some of the best in the industry--but their distribution schemes are poor, as they are tied to the episodic nature of the Pillars releases--just a poor way to do it. First impressions are of critical importance for a game--and Pillars 2 massacred the first impressions of the game--and P2 could never overcome it.
Last, Obsidian is being short-sighted as well. Today, the really successful game devs keep on working for years on their IP because they know they can sell it far into the future--but not with a bunch of flaws and bugs, etc. Obsidian only actually got Pillars 2 shipshape after it had been shipping for more than year--and yet they seem ready to conclude it's a poor seller. Very short-sighted, self-limiting views, imo. You won't see CDPR or Larian with such views. Quite the contrary.
It is well known universally that I do not make mistakes--so, if you should happen across an error in that which I have written, please be assured that *I* did not write it!...:)