G2A Fights Back

A post on the G2A Website responds to the recent news of developers saying they'd prefer gamers pirate their games over buying keys through G2A's marketplace. G2A offers a lengthy defense of their practices, claiming their business is based on the same principles as other digital storefronts while telling their side of the story about where they get their game keys. They also look to address complaints about credit card chargebacks, promising to reimburse developers tenfold for any money they've lost on them, though the developer must be able to prove keys were illegally obtained before doing so. They offer "wall of text" explanation along with this shorter version:
Let’s lay all cards on the table. We will pay developers 10 times the money they lost on chargebacks after their illegally obtained keys were sold on G2A. The idea is simple: developers just need to prove such a thing actually happened on their stores.

To assure honesty and transparency, we will ask a reputable and independent auditing company to make an unbiased examination of both sides – the developer’s store and G2A Marketplace. The cost of the first three audits is on us, every next one will be split 50/50.

The auditing company will check if any game keys sold on G2A were obtained using stolen credit cards on a developer’s store compliant with card scheme rules from Visa and Master Card/payment provider rules. If so, G2A guarantees it’ll pay all the money the developer lost on chargebacks… multiplied by 10.

We want this process to be transparent, so we will publicly report every step of the procedure. Meaning, you will get information such as who came forward, and what the verdict was, all of which will be published for everyone to see.

If you’re a developer willing to cooperate, contact the G2A Direct team

***

And now onto some other Twitter-related issues that have popped up in the last few days.

For the sake of your time, here’s a TL;DR version:

  • G2A is a marketplace that’s all about making the prices for gamers as low as possible.
  • G2A’s business model is the same as any other big, global marketplaces’ like Amazon or eBay, with all its ups and downs. And just like them, we always try to maximize the ups and minimize the downs. Not only because of the law, but also because the customers require certain standards, and because the competition would beat us if we stayed behind.
  • Out of all marketplaces, G2A offers the best benefits for copyright owners – G2A Direct. Nobody else gives developers a percentage cut of all sales on their games sold by someone else.
  • G2A, like most online businesses, uses automated marketing, so every product available on the marketplace can be shown based on what the user is interested in.
  • If any developer suspects there are keys on the marketplace that shouldn’t be there, there’s a quick and easy way to report it. All it takes is to contact us. If any key was illegally obtained, we’ll remove it, block the seller and provide their personal data to the proper authorities.
  • We are and always were open for discussion, but a real one, not empty accusations and catchy slogans.

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25.
 
Re: G2A Fights Back
Jul 5, 2019, 18:41
25.
Re: G2A Fights Back Jul 5, 2019, 18:41
Jul 5, 2019, 18:41
 
Renegades Hang wrote on Jul 5, 2019, 18:19:
MoreLuckThanSkill wrote on Jul 5, 2019, 12:51:
....The remainder of their keys are bought in low price markets and resold, which is at best, in a gray area legally.

How is that a grey area in any way whatsoever? If Amazon is selling $20 basketballs for $10 and I buy a bunch of them and sell them for $15 once the Amazon price returns to normal, who has been cheated here? Everyone benefits: Amazon sold more basketballs than they otherwise would have, the person who bought them from me saved $5 more than they would have at $20, and I made money I wouldn't have for orchestrating the transaction.

If nobody calls to report the card stolen, they just bill the customer...

Well of course they do since their fraud check didn't consider it suspicious enough to stop and so they have to assume it was a legitimate purchase. I work as a fraud analyst at a major retailer and I can tell you that you have to let many suspicious transactions go through or else you will be canceling or holding up way too many orders. Fraud checks require balancing speed with suspicion.

if somebody does call, they just cancel those charges and the guy who bought that key from G2A ends up getting screwed eventually.

I doubt the guy that bought from G2A gets screwed. Here is how a similar situation works in my biz. If a fraudster steals a credit card and buys product from our store and then sells that product on ebay, the person who unwittingly bought the items from the fraudster on ebay has nothing happen to him. He keeps his products and will probably never be told by anyone that he bought stolen goods. Nothing happens to Ebay either since it wasn't their fault. The person who's card was stolen also gets their money back from the card company. The people who get screwed are either the credit card company that let the original fraud purchase go through at our biz, or our biz. It depends on a few circumstances whether we or the credit card pays.
If the retailer could magically reach into the customer's home and pull the stolen item back, they would do that a lot more often. You can do that with software keys. Only takes 60 seconds.
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