"Sorry our money vacuum was not able to glam and dazzle you into spending as much money as we had hoped. We're going to fix it so our shareholders are happier."
Hey Casey, let me introduce you to this new concept, "testing." There are many different types, such as functional testing, usability testing, load testing, and focus group testing. This concept, when properly applied pre-release really helps to avoid these kinds of issues.
"The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that my ignorance is just as good as your knowledge." Isaac Asimov