post on Reddit
from BioWare lead producer Ben Irving discusses things they
are working on for the Anthem
VIP demo, touching on input problems, the
menu/UI, and more. He kicks things off by stressing that all the issues belie
the effort that preceded the release: "One note: the team worked incredibly hard
on the below. Without the full context of how many resources and how much time
was available for each of the items, its hard to fully grasp the incredible
effort that went in, or the reasons why there is still room for improvement.
That doesn't mean its good enough, i [sic] just wanted to call it out the crazy
amount of effort that has gone into Anthem before addressing the feedback :)"
from BioWare’s Head of Live Service on the BioWare Blog
admittedly "rocky" start to the demo for the upcoming mechanized action/RPG.
This discusses issues that have cropped up and what they are doing about them,
but to start, Chad Robertson also wants to clarify a misconception: "Before I
share details on this and what we’re still facing, I want to dispel one comment
we’ve seen: that we under-planned for server capacity. To ensure stability, we
intended to manage our servers to match the player population as it grew.
Overall, we had excess capacity prepared for population increases, and continue
to do so. That said, what’s important is that all parts of the game work as
designed to meet players’ needs, and that did not happen in the opening hours."
Here's his rundown on where things stand:
While there are a number of
issues we dealt with yesterday, the three primary areas were:
- Platform connections – this was caused by
the spike in players entering the game when we opened up. Unfortunately,
these issues did not present themselves during our internal testing.
Investigations are ongoing, and we will continue to apply fixes throughout
- Entitlements – these are account flags that
grant players things like their pre-order incentives and demo access. During
the demo weekend, we identified a bug where VIP players with a specific
combination of entitlements were being blocked from accessing the demo. We
believe we’ve resolved most of these, but have additional cases we are
- “Infinite loads” – this is occurring for
some players, particularly when they transition from Fort Tarsis to an
expedition. We saw this only in isolated cases during internal testing and
believed it was resolved. Unfortunately, the problem is exacerbated in the
real-world where differences with player’s ISPs and home networks introduce
Today, our top priorities are:
- Continue to resolve any reports of issues with
login and entitlement problems.
- Implement fixes to address “infinite loads”. I
want to be upfront that this is a difficult one, and something we may not
resolve during this weekend — many players are not seeing this issue and the
last thing we want to do is destabilize the experience for everyone.
- Improve server performance. We’ve heard reports of
rubber-banding and other signs of server latency. We believe we can address
this and will be conducting some small-scale experiments to confirm that. We
may roll some fixes out this weekend or may wait for the open demo next
weekend, depending on the level of risk to the overall service.