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Epic Games Store Updates Refund Policy

This tweet from Epic's former Steam Spy Sergey Galyonkin announces a change in the refund policy for the Epic Games Store. As noted by Polygon, the new policy is now the same as Steam's. Here's word:
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you'll have to go through player support.
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9. Re: Epic Games Store Updates Refund Policy Jan 12, 2019, 06:35 MattyC
 
jdreyer wrote on Jan 12, 2019, 03:28:
J wrote on Jan 11, 2019, 23:04:
So the choice is between Steam, or a Steam clone with less games and worse customer support that's still wet behind the ears? Tough choice.
Yes, but 12%. 12 percent. Twelve. Percent. Those numbers are magical, my Friend.

I don't imagine they are trying to be Steam. They are probably trying to get more people using UE. Hence "...if youíre using Unreal Engine, Epic will cover the 5% engine royalty for sales on the Epic Games store, out of Epicís 12%." Which is suddenly a much bigger deal.

That and they probably needed some form of storefront, I mean they already have assets like Unity does, why not also include games there?

a Steam clone with less games and worse customer support that's still wet behind the ears?

Enough people have said that Origin's CS has massively improved for me to believe them. I also only used them once. However, as someone who did have to deal with Origin CS at the start, you just described them to a T.
 
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I'm like the man who single-handedly built the rocket and went to the moon. What was his name? Apollo Creed?
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    Date Subject Author
  1. Jan 11, 20:15 Re: Epic Games Store Updates Refund Policy  RedEye9 
  2. Jan 11, 20:26  Re: Epic Games Store Updates Refund Policy xXStellarDadXx
  3. Jan 11, 22:54 Re: Epic Games Store Updates Refund Policy WaltC
  4. Jan 11, 23:04  Re: Epic Games Store Updates Refund Policy J
  8. Jan 12, 03:28   Re: Epic Games Store Updates Refund Policy jdreyer
>> 9. Jan 12, 06:35    Re: Epic Games Store Updates Refund Policy MattyC
  7. Jan 12, 03:25  Re: Epic Games Store Updates Refund Policy jdreyer
  5. Jan 11, 23:06 Re: Epic Games Store Updates Refund Policy Cutter
  6. Jan 12, 03:23 Re: Epic Games Store Updates Refund Policy jdreyer
  10. Jan 12, 18:36 Re: Epic Games Store Updates Refund Policy ventry