How about a comment on the ongoing but already forgotten ban wave fiasco as well? All bans are final.. except for the guys who get the bans lifted, that is.
It's something that really needs to change in the future, how companies are allowed to handle online banning and account resets.
Oh, you lost your 1500+ hour squeaky clean character out of the blue, just like that? Don't worry, we know you cheated! How? Can't tell I'm afraid, GG. Our game is a buggy mess since years back, but obviously the cheat detection code is flawless!
(I haven't been banned, yet)