Australian Federal Court has denied an appeal by Valve over a
three million dollar fine
the developer/publisher for breach of Australian consumer protection laws. This
root problem was remedied after a proper Steam refund system was put into place,
according to iTWire
they still must pay the penalty:
The Federal Court had found in 2016 that
Valve was subject to Australian Consumer Law and ordered it to pay the penalty.
The company is based in the US.
"The full court found Valve carried on business in Australia, and was therefore
bound by Australian Consumer Law in its dealings with customers here,” ACCC
chairman Rod Sims said.
“The full court also upheld the finding that Valve made misleading
representations about consumer guarantees and that certain terms and conditions
in the Steam subscriber agreements and refund policies were false or
The ACCC began its legal action against Valve in August 2014. In 2016, the
Federal Court found that Valve had engaged in misleading or deceptive conduct
and made false or misleading representations and the same year it was ordered to
pay penalties of $3 million.
The ACCC also made a cross appeal in relation to representations made by Valve
in online chats to individual consumers, but this was dismissed.
The trial judge had previously found these representations were not misleading,
in part because the consumers had asserted their rights under Australian
Consumer Law, and were therefore not likely to be misled.