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Valve AU Fine Upheld

Australian Federal Court has denied an appeal by Valve over a three million dollar fine levied against the developer/publisher for breach of Australian consumer protection laws. This root problem was remedied after a proper Steam refund system was put into place, but according to iTWire (thanks PCGamesN via RedEye9), they still must pay the penalty:

The Federal Court had found in 2016 that Valve was subject to Australian Consumer Law and ordered it to pay the penalty. The company is based in the US.

"The full court found Valve carried on business in Australia, and was therefore bound by Australian Consumer Law in its dealings with customers here,” ACCC chairman Rod Sims said.

“The full court also upheld the finding that Valve made misleading representations about consumer guarantees and that certain terms and conditions in the Steam subscriber agreements and refund policies were false or misleading.”

The ACCC began its legal action against Valve in August 2014. In 2016, the Federal Court found that Valve had engaged in misleading or deceptive conduct and made false or misleading representations and the same year it was ordered to pay penalties of $3 million.

The ACCC also made a cross appeal in relation to representations made by Valve in online chats to individual consumers, but this was dismissed.

The trial judge had previously found these representations were not misleading, in part because the consumers had asserted their rights under Australian Consumer Law, and were therefore not likely to be misled.

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8. Re: Valve AU Fine Upheld Dec 23, 2017, 04:41 ZeroPike1
 
Mgshadow wrote on Dec 22, 2017, 15:43:
Couldn't they just tell them to go fuck themselves? Its a company you access on the internet that you choose to use from any location in the world. I just don't understand the mechanics of how they are held to Austrialian law when they don't have a footprint there. Can someone explain this?

Not every country forces its citizenry to take it up the ass from Companies... like the U.S. enjoys. Nearly exclusively.
 
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7. Re: Valve AU Fine Upheld Dec 22, 2017, 22:33 Numinar
 
Yep, in case anyone is confused "Evil communist nation with 'red tape' and 'regulations' crippling their businesses and making their population lazy and drunk, forced a large multinational to adopt a disgusting, invasive 'consumer friendly refund pllicy' throughout the world." Thanks Australia!

That said, I wonder how the refund policy affects developers making small, sub 2-hour games. Are they putting in padding where none was needed or adding unnecessary features (Broken online multiplayer in twitch-based local games was a thing for a while) in order to circumvent it? Or do they just charge a low enough amount that people can't be bothered to request the refund?

 
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6. Re: Valve AU Fine Upheld Dec 22, 2017, 18:08 HorrorScope
 
To me this is a system working properly.

In the end we're all better off and Valve can still make their billions.


"This root problem was remedied after a proper Steam refund system was put into place, they still must pay the penalty."

Done. Done. Move on.
 
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5. Re: Valve AU Fine Upheld Dec 22, 2017, 16:58 Overon
 
See Australia has this awesome thing called the consumer protection law where things have to be fit for purpose. Valve thought that software was exempt. They thought wrong.  
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4. Re: Valve AU Fine Upheld Dec 22, 2017, 16:36 Armengar
 
beacuse they do business in the country selling to citizens of the country and even say they adhere to the laws of the country. however they werent adhering to the laws regarding refunds. this was the same in the EU.  
Its not the cough that carries you off but the coffin they carry you off in.
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3. Re: Valve AU Fine Upheld Dec 22, 2017, 15:43 Mgshadow
 
Couldn't they just tell them to go fuck themselves? Its a company you access on the internet that you choose to use from any location in the world. I just don't understand the mechanics of how they are held to Austrialian law when they don't have a footprint there. Can someone explain this?  
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2. Re: Valve AU Fine Upheld Dec 22, 2017, 13:27 eRe4s3r
 
Prez wrote on Dec 22, 2017, 11:41:
GabeN got a parking ticket. So annoying. Maybe we should start a gofundme for the poor guy?

I am actually surprised the fine was so small... AUS law doesn't know about % fines?
 
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1. Re: Valve AU Fine Upheld Dec 22, 2017, 11:41 Prez
 
GabeN got a parking ticket. So annoying. Maybe we should start a gofundme for the poor guy?  
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“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi
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