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Overwatch Toxicity Slowing Game Development

A recent forum post from Jeff Kaplan touches on player behavior in Overwatch, saying he had already recorded a developer update on the topic. Now that video is live, offering Jeff's take on toxicity and what can be done to address it. He explains that this has become so problematic that it's actually delaying other updates to the game, ruing the efforts at implementing and improving player reporting, saying he'd rather be improving the game itself. "The bad behavior is not just ruining the experience for one and other," he explains. "But the bad behavior is actually making the game progress, in terms of development, at a much slower rate." On their end, he talks about giving players feedback when they report bad behavior, saying there is a pilot program in place to send users an explanation of actions based on their complaints. Refuting the idea that the reporting system is pointless, he says to date they have disciplined over 480,000 players, and over 340,000 of these actions were directly based on player reports. One of his suggestions is that the community also look inward to try and reduce toxic behavior through introspection, so we can all wait to see if that will happen.

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22. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 20:43 Prez
 
double post - woops

 
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21. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 20:40 Prez
 
Porn-O-Matic wrote on Sep 14, 2017, 13:15:
I hate to be the bearer of bad news, but this is the problem with online gaming, period, and Overwatch is no exception to the rule whatsoever. 90% of online gamers are toxic, shit-talking, holier-than-thou, whiny little bitches, no matter what game they're playing. This is why I stopped playing online games years ago, but I see that nothing has changed.

Basically what he said. I've stopped reporting people because the same people keep showing up in my comp matches being assholes and Blizzard doesn't seem to be doing a lot about it.

Perhaps if they had dedicated servers...

They do, kind of. You can create a custom match and only invite friends. It was added it in a couple of patches ago. Obviously they still want everyone attached to their servers too make sure everything is on the up and up.
 
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“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi
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20. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 20:30 Kxmode
 
RedEye9 wrote on Sep 14, 2017, 15:41:
theglaze wrote on Sep 14, 2017, 15:32:
Kxmode wrote on Sep 14, 2017, 15:19:
Would it be better to just put all those cheaters on a special map for cheaters? Then they can do whatever they want.

Yes, trolls LIKE PLAYING with other trolls. Separating them from normal player matches just makes sense.
Watch the video, the guy say they are not going to do that.
Kind of a :"Everyone should just be nice to each other", pie in the sky attitude.
I'm all for banning the trolls, cheaters, griefers and stream stalkers.

Have none of you seen No Escape starring Ray Liotta?
 
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William Shakespeare's "Star Wars" Act I, Scene 4: CHORUS: And now, dear viewers, shall our play go to \ A Planet stark and drear for our next scene. \ Imagine sand and rocks within thy view. \ Prepare thy souls - we fly to Tatooine!
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19. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 19:21 dubfanatic
 
Porn-O-Matic wrote on Sep 14, 2017, 13:15:
I hate to be the bearer of bad news, but this is the problem with online gaming, period, and Overwatch is no exception to the rule whatsoever. 90% of online gamers are toxic, shit-talking, holier-than-thou, whiny little bitches, no matter what game they're playing. This is why I stopped playing online games years ago, but I see that nothing has changed.

Yes, but in the past a player could find a dedicated server with active admins and an established community of mature players. It didn't stop the occasional kiddie from wandering in and causing trouble, but that's why we had admins. Now that everything's moving to this matchmaking model, that's off the table.
 
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18. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 19:18 dubfanatic
 
Suppa7 wrote on Sep 14, 2017, 12:11:
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.

Perhaps if they had dedicated servers with admin tools perhaps that might help ... but no blizz has got to take advantage of that drm.

Thread over. We already know how to deal with toxic players: let the players self-segregate. The problem children can play on their own servers, while the rest of us can play on our own. But for some reason that's not suitable for the managerialists who now ru(i)n the video game industry, just like they did to the music and film industries.
 
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17. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 16:04 Flatline
 
jdreyer wrote on Sep 14, 2017, 16:00:
theglaze wrote on Sep 14, 2017, 13:30:
Some Overwatch players don't care about the game, they just want to watch their teammates burn.

IMO, there's no amount of incentive or disinpline to curve the behaviour. Those players get such a kick out of trolling and abusing other players in the game, it's likely the only reason they bother launching it..

It's nothing new, it's traditionally been called "being a dick", and such personalities will always be drawn to digital outlets that extend the reach of their asshole behaviour.

Here's my idea: promote the reporting of GOOD teammates. Make it easier for the Overwatch players that want to build and support the community, by allowing them to provide positive feedback to players they encounter.

There's 8 categories to report a players poor behaviour, and 0 ways to compliment it.

A proper "Friendliness" rating (hidden to the gamer) with influence the match making process, because trolls actually like being with other trolls. They feed each other. And positive, friendly gamers want to work together and win. This allows players that are super fun to play with to rise ABOVE not such the jerks out there, but even the average player.
Yeah. Put trolls with other trolls. And people who want to play right with like players. I think there's another game that does this.

I am completely down with positive reinforcement loops on community reports.

Kinda sad too. When I first started playing overwatch I sucked, because I suck these days at multiplayer shooters, but I played healer and even though I blew I got compliments from my teammates for always trying to be there for the team.

I never played enough to get to ranked matches. Come to think of it it's literally been a year since I last played.

Edit: One of the reasons I burn out is that none of my friends play when I play. If anyone wants to add me I'll actually play some, and I don't scream racial slurs. TheFlatline#1750 if anyone wants an add.
 
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16. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 16:00 jdreyer
 
theglaze wrote on Sep 14, 2017, 13:30:
Some Overwatch players don't care about the game, they just want to watch their teammates burn.

IMO, there's no amount of incentive or disinpline to curve the behaviour. Those players get such a kick out of trolling and abusing other players in the game, it's likely the only reason they bother launching it..

It's nothing new, it's traditionally been called "being a dick", and such personalities will always be drawn to digital outlets that extend the reach of their asshole behaviour.

Here's my idea: promote the reporting of GOOD teammates. Make it easier for the Overwatch players that want to build and support the community, by allowing them to provide positive feedback to players they encounter.

There's 8 categories to report a players poor behaviour, and 0 ways to compliment it.

A proper "Friendliness" rating (hidden to the gamer) with influence the match making process, because trolls actually like being with other trolls. They feed each other. And positive, friendly gamers want to work together and win. This allows players that are super fun to play with to rise ABOVE not such the jerks out there, but even the average player.
Yeah. Put trolls with other trolls. And people who want to play right with like players. I think there's another game that does this.
 
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Stay a while, and listen.
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15. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 15:41 RedEye9
 
theglaze wrote on Sep 14, 2017, 15:32:
Kxmode wrote on Sep 14, 2017, 15:19:
Would it be better to just put all those cheaters on a special map for cheaters? Then they can do whatever they want.

Yes, trolls LIKE PLAYING with other trolls. Separating them from normal player matches just makes sense.
Watch the video, the guy say they are not going to do that.
Kind of a :"Everyone should just be nice to each other", pie in the sky attitude.
I'm all for banning the trolls, cheaters, griefers and stream stalkers.
 
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https://www.newyorker.com/contributors/andy-borowitz
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14. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 15:38 Creston
 
"We made this multi-player only game, and were completely astonished to find that people on the internet, by and large, are just terrible assholes! I mean, who could have ever known that??"
 
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13. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 15:32 theglaze
 
Kxmode wrote on Sep 14, 2017, 15:19:
Would it be better to just put all those cheaters on a special map for cheaters? Then they can do whatever they want.

Yes, trolls LIKE PLAYING with other trolls. Separating them from normal player matches just makes sense.
 
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12. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 15:19 Kxmode
 
Would it be better to just put all those cheaters on a special map for cheaters? Then they can do whatever they want.  
Avatar 18786
 
William Shakespeare's "Star Wars" Act I, Scene 4: CHORUS: And now, dear viewers, shall our play go to \ A Planet stark and drear for our next scene. \ Imagine sand and rocks within thy view. \ Prepare thy souls - we fly to Tatooine!
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11. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 14:55 eRe4s3r
 
RedEye9 wrote on Sep 14, 2017, 13:50:
eRe4s3r wrote on Sep 14, 2017, 12:35:
RedEye9 wrote on Sep 14, 2017, 12:19:
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.
At least the "reporting" function works and they do take action.

True, but what does that help when the community as a whole is toxic AF.... and if you report someone in a squad of 3.. you have good chances to be counter reported +.+
Action is only taken after reports are verified. I don't understand your point.

My point is if a squad of 3 reports you, it's gonna be checked and verified (even if nothing happens), but if only 1 person out of 5 reports 3 in a squad, nothing is ever checked (well, at least I never got feedback so I am assuming nothing happened)

The situation was what I described, a squad of 3 randomly assigned to my squad of 2 to fill a game, they reported my buddy and me after much shit-flinging in chat (he was tank, I was healer) because in the team fights I tried to keep the tank alive by healing and the other 3 always ran in front of the tank and got constantly killed...

I am gonna assume that my report of them would have done nothing. Well, their reports of me + buddy did nothing, but as I said, this report system does nothing to fix the general problem of this game in pub matches. Namely, it's toxic AF fast and if you backtalk you can forget your report ever doing anything.
 
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10. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 13:50 RedEye9
 
eRe4s3r wrote on Sep 14, 2017, 12:35:
RedEye9 wrote on Sep 14, 2017, 12:19:
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.
At least the "reporting" function works and they do take action.

True, but what does that help when the community as a whole is toxic AF.... and if you report someone in a squad of 3.. you have good chances to be counter reported +.+
Action is only taken after reports are verified. I don't understand your point.
 
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9. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 13:30 theglaze
 
Some Overwatch players don't care about the game, they just want to watch their teammates burn.

IMO, there's no amount of incentive or disinpline to curve the behaviour. Those players get such a kick out of trolling and abusing other players in the game, it's likely the only reason they bother launching it..

It's nothing new, it's traditionally been called "being a dick", and such personalities will always be drawn to digital outlets that extend the reach of their asshole behaviour.

Here's my idea: promote the reporting of GOOD teammates. Make it easier for the Overwatch players that want to build and support the community, by allowing them to provide positive feedback to players they encounter.

There's 8 categories to report a players poor behaviour, and 0 ways to compliment it.

A proper "Friendliness" rating (hidden to the gamer) with influence the match making process, because trolls actually like being with other trolls. They feed each other. And positive, friendly gamers want to work together and win. This allows players that are super fun to play with to rise ABOVE not such the jerks out there, but even the average player.
 
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8. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 13:18 SpectralMeat
 
Porn-O-Matic wrote on Sep 14, 2017, 13:15:
I hate to be the bearer of bad news, but this is the problem with online gaming, period, and Overwatch is no exception to the rule whatsoever. 90% of online gamers are toxic, shit-talking, holier-than-thou, whiny little bitches, no matter what game they're playing. This is why I stopped playing online games years ago, but I see that nothing has changed.
This is one of the reasons I do not like team based online games. I know there's a lot of hate on these boards for CoD but I much prefer that game as my online MP fps game since you can just play as you like solo. The game doesn't rely as much on team play as many others like BF series or TF, Overwatch etc.

Unless you have a dedicated group of friends you play these team based mp games with, good fucking luck finding a non toxic mp game these days.
 
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7. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 13:15 Porn-O-Matic
 
I hate to be the bearer of bad news, but this is the problem with online gaming, period, and Overwatch is no exception to the rule whatsoever. 90% of online gamers are toxic, shit-talking, holier-than-thou, whiny little bitches, no matter what game they're playing. This is why I stopped playing online games years ago, but I see that nothing has changed.  
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6. removed Sep 14, 2017, 13:14 Luke
 
* REMOVED *
This comment was deleted on Sep 14, 2017, 14:05.
 
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5. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 13:13 Pigeon
 
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.

Well Overwatch is highly reliant on team play, so toxic behavior can absolutely destroy the game. I mean it's usually even easy to tell when the opposing team is toxic; they go from competitive with a few mistakes, to playing like garbage.

I've not played in several months, the slot machine like chance of getting a good (aka non-toxic) team wore on me.
 
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4. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 12:35 eRe4s3r
 
RedEye9 wrote on Sep 14, 2017, 12:19:
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.
At least the "reporting" function works and they do take action.

True, but what does that help when the community as a whole is toxic AF.... and if you report someone in a squad of 3.. you have good chances to be counter reported +.+
 
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3. Re: Overwatch Toxicity Slowing Game Development Sep 14, 2017, 12:19 RedEye9
 
jdreyer wrote on Sep 14, 2017, 11:59:
Toxic behavior in an online FPS? Now there's a first.
At least the "reporting" function works and they do take action.
 
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https://www.newyorker.com/contributors/andy-borowitz
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