jdreyer wrote on Feb 10, 2017, 22:13:
Dev wrote on Feb 10, 2017, 21:29:
That would be because they have managers and people hired for support (even if they are probably out of India).
Valve has desks on wheels with no one interested in being on helldesk.
I'd be on HellChat 10 hours a day if Valve paid me six figures.
Probably not if you had wheels on desk and could choose between that and a million other things, including your own projects (such as spending millions on VR), or making hats, or making HL3, etc.
Valve needs to stop insisting they get the best generalists and hire contract specialists in support, even Indian support would be better than what they have now.