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AU Fines Valve $3M

The Sydney Morning Herald reports that Australian courts hit Valve with a three million dollar (AUD) fine for breach of Australian consumer laws. At issue is the company's failure to offer refunds for purchases on Steam, which are required in the country by law. According to the report the fine is higher than expected because of a lack of interest in Australian laws and a lack of cooperation with the subsequent investigation. Here's word on the decision:

"Valve is a United States company with 2.2 million Australian accounts which received 21,124 tickets in the relevant period containing the word "refund" from consumers with Australian IP addresses," Justice Edelman wrote in his judgement.

"Yet it had a culture by which it formed a view without Australian legal advice that it was not subject to Australian law, and it was content to proceed to trade with Australian consumers without that advice and with the view that even if advice had been obtained that Valve was required to comply with Australian law the advice might have been ignored."

A court found in May that Steam's website breached Australian Consumer Law because it stated consumers were not entitled to a refund and had no access to minimum quality guarantees.

Steam must now introduce a compliance program and place an notice in size 14 type on its Australia website informing consumers about their rights.

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44. Re: AU Fines Valve $3M Dec 24, 2016, 04:38 verybad1
 
Kxmode wrote on Dec 23, 2016, 20:51:
RedEye9 wrote on Dec 23, 2016, 20:08:
I look at it like this: When you put a full 43 hours into a game, you no longer qualify for a refund. No matter how bad the game sucked. Nono

You're entitled to your point of view but I respectfully disagree.
So if you eat a pizza, crap it out, then decide two day's later that you didn't "really" like it, do you deserve a refund?

Fact is, somebody spent time making something, if it's utter crap, and doesn't work, then yeah, refund. But if it essentially works, and you didn't get what you THOUGHT it was going to be because you didn't wait for reviews before buying *meh* not really sorry for you.

If someone got 43 hours of game time for a $50.00 or so for the game, them they got a good deal versus other forms of amusement.
 
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    Date Subject Author
  1. Dec 23, 11:31 Re: AU Fines Valve $3M RedEye9
  2. Dec 23, 11:33  Re: AU Fines Valve $3M Acleacius
  19. Dec 23, 14:03   Re: AU Fines Valve $3M eRe4s3r
  20. Dec 23, 14:31    Re: AU Fines Valve $3M VaranDragon
  21. Dec 23, 14:33     Re: AU Fines Valve $3M Orogogus
  23. Dec 23, 15:07      Re: AU Fines Valve $3M eRe4s3r
  7. Dec 23, 13:03  Re: AU Fines Valve $3M HoSpanky
  8. Dec 23, 13:12   Re: AU Fines Valve $3M Overon
  3. Dec 23, 12:21 Re: AU Fines Valve $3M Cutter
  4. Dec 23, 12:31  Re: AU Fines Valve $3M BIGtrouble77
  10. Dec 23, 13:15   Re: AU Fines Valve $3M Dacote
  13. Dec 23, 13:39    Re: AU Fines Valve $3M Orogogus
  22. Dec 23, 14:57   Re: AU Fines Valve $3M Talisorn
  5. Dec 23, 12:38 Re: AU Fines Valve $3M jdreyer
  6. Dec 23, 13:01 Re: AU Fines Valve $3M jacobvandy
  11. Dec 23, 13:34  Re: AU Fines Valve $3M Dev
  9. Dec 23, 13:13 Re: AU Fines Valve $3M loomy
  17. Dec 23, 13:50  Re: AU Fines Valve $3M jdreyer
  29. Dec 23, 16:32  Re: AU Fines Valve $3M LittleMe
  12. Dec 23, 13:36 Re: AU Fines Valve $3M Wallshadows
  25. Dec 23, 16:03  Re: AU Fines Valve $3M CJ_Parker
  14. Dec 23, 13:40 Re: AU Fines Valve $3M Dev
  15. Dec 23, 13:44  Re: AU Fines Valve $3M Redmask
  26. Dec 23, 16:06   Re: AU Fines Valve $3M Dev
  28. Dec 23, 16:22    Re: AU Fines Valve $3M RedEye9
  40. Dec 23, 22:35    Re: AU Fines Valve $3M Redmask
  16. Dec 23, 13:45  Re: AU Fines Valve $3M Orogogus
  18. Dec 23, 13:51 Re: AU Fines Valve $3M El Pit
  24. Dec 23, 15:34 Re: AU Fines Valve $3M Kxmode
  27. Dec 23, 16:09  Re: AU Fines Valve $3M NetHead
  32. Dec 23, 19:20   Re: AU Fines Valve $3M Slick
  36. Dec 23, 20:30    Re: AU Fines Valve $3M Cutter
  38. Dec 23, 20:50     Re: AU Fines Valve $3M Slashman
  41. Dec 24, 00:31      Re: AU Fines Valve $3M Cutter
  49. Dec 24, 06:50       Re: AU Fines Valve $3M Slashman
  43. Dec 24, 02:49    Re: AU Fines Valve $3M Sempai
  54. Dec 24, 17:18    Re: AU Fines Valve $3M NetHead
  55. Jan 6, 05:27     Re: AU Fines Valve $3M J
  30. Dec 23, 16:41  Re: AU Fines Valve $3M HoSpanky
  34. Dec 23, 19:31   Re: AU Fines Valve $3M Kxmode
  31. Dec 23, 16:51 Re: AU Fines Valve $3M Sempai
  33. Dec 23, 19:20  Re: AU Fines Valve $3M J
  37. Dec 23, 20:35   Re: AU Fines Valve $3M Reactor
  35. Dec 23, 20:08 Re: AU Fines Valve $3M RedEye9
  39. Dec 23, 20:51  Re: AU Fines Valve $3M Kxmode
>> 44. Dec 24, 04:38   Re: AU Fines Valve $3M verybad1
  45. Dec 24, 04:56    Re: AU Fines Valve $3M Kxmode
  46. Dec 24, 05:04     Re: AU Fines Valve $3M Dacron
  47. Dec 24, 05:07      Re: AU Fines Valve $3M Dacron
  50. Dec 24, 08:49      Re: AU Fines Valve $3M RedEye9
  53. Dec 24, 14:53     Re: AU Fines Valve $3M jdreyer
  51. Dec 24, 11:19   Re: AU Fines Valve $3M HorrorScope
  48. Dec 24, 06:22  Re: AU Fines Valve $3M NKD
  52. Dec 24, 11:23   Re: AU Fines Valve $3M HorrorScope
  42. Dec 24, 02:19 Re: AU Fines Valve $3M Dacron


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