"They also don't want to play support or healing. In a team-based game, that pretty much screws you over"
Luckily for my team(s), this "old" gamer primarily picks support roles as my twitch skills are not as competitive as they used to be and I can still have fun and contribute.
"Awards are given for healing dealt out at the end of the round. You get elimination assists on guys you're healing. I think they've gone out of their way to make sure healing is rewarded and intuitive for the win."
100% agree!! I was getting on the leader board at the end of each match almost all the time last night and getting good votes from the team. I mostly played Mercy on Attacks and the Dwarf Sentry dude on defense. Much fun