Steam's communications team sucks. Typical Valve in that regard. For a company that's as well-regarded as they are ... all the good press is because they butter us up with sales. Their support blows.
TB calls them out on this and I found his comments were on point. We've been giving Valve a pass on almost everything and ... sure, I love a Steam Sale, but they need better support, communications, accountability. No other major retailer would get so much glad-handing as Valve does.