Cutter wrote on Oct 26, 2015, 12:10:
Steam has been getting worse for years. A shitty, bloated UI that sees little change except for the worse. Virtually non-existent CS. Sales that have sucked for years now. A useless return policy. On and on it goes. By virtue of their size they remain. Start a competing service that's as bad as they are and you'd never survive now. And it's only because the publishers with their own platforms are too stupid and greedy to compete with Steam that it remains viable.
The biggest thing is that, as a company, Valve has accumulated a lot of good will among the PC gaming community (for some reason - I can't figure it out myself). Origin routinely gets slagged for less because EA has little positive reputation. Battle.net, for all its faults, is frequently praised - mostly because of Blizzard's reputation. UPlay - see Origin, only with less positive to say about the service.
That's why I'm thoroughly convinced that the only company that could legitimately make an honest rival to Steam would be GOG/CD Projekt RED.