Cloud Imperium on Star Citizen Refunds

A post to the RSI Community Forums from Ben Lesnick addresses the question of whether Cloud Imperium will offer refunds for other Star Citizen customers following the news that they'd refunded the pledge of Derek Smart due to his outspoken criticism of the space game's crowdfunding. He says: "We refunded Mr. Smart’s package because he was using Star Citizen as a platform to gain attention as part of a campaign to promote his ‘Line of Defense’ space game." Smart disputes this to PC Invasion, saying that he's never posted to their website and calling the post "pure libel." For those looking to get a refund by getting Smart with them, Lesnick adds a warning: "that is not to say you can get your money back by simply being as obnoxious as possible; we’re also able to ban accounts from the forums without requiring a refund." Here's the post:
I believe I can clarify this. We refunded Mr. Smart’s package because he was using Star Citizen as a platform to gain attention as part of a campaign to promote his ‘Line of Defense’ space game. Our ToS (or in this case, the Kickstarter ToS) allows us to refund troubled users who we would rather not have interacting with the community. The process lets us entirely disable their accounts, preventing them from playing the finished game. Think of it as the video game equivalent of a ‘we reserve the right to refuse service to anyone’ sign in a restaurant. We’ve used this ability a limited number of times in the past, always with the aim of improving the community (until today, the most famous example being our old friend jcrg99/Manzes/PonyMillar/he of many other alts.)

I do now want to stress that that is not to say you can get your money back by simply being as obnoxious as possible; we’re also able to ban accounts from the forums without requiring a refund. But sometimes we take a look at a user and decide that they’re so toxic or their intentions are so sinister that we simply don’t want them associated with Star Citizen.

As for refund requests working the other way: per the ToS, we’re not required to offer them. We do try and work with backers who are facing hardships, but the hard truth is that the money is by necessity being spent to develop a game rather than sitting unused somewhere (that being the significant difference with Steam; those refunds are taken out of their games’ profits rather than their development budgets.)
View : : :
117.
 
Re: Cloud Imperium on Star Citizen Refunds
Jul 17, 2015, 02:41
Re: Cloud Imperium on Star Citizen Refunds Jul 17, 2015, 02:41
Jul 17, 2015, 02:41
 
Well, I've read both of Derek's blogs, and the following is my opinion:


1) What I find shocking is that this "internet warlord" who is trying to make himself sound objective, spends a lot of the time in his articles touting his own games. That level of narcissism really doesn't help whatever validity in their argument a person may have.


2) Derek admits his posts are full out his own opinions. That's his prerogative to do that. But the thing is, if one is going to make insinuations about wrong doing, you have to provide evidence. The "evidence" he has provided is circumstantial at best, twisting facts to suit one's own agenda at worst. I've heard this kind of weak argument before......from a well known Troll ("M") on here. And he couldn't provide any conclusive proof either. Just a lot of claims. He talks about how SC couldn't possibly succeed in being made. And yet, he offers absolutely no evidence to prove that it can't succeed. All he does is say that because HE couldn't succeed then CIG won't succeed either. That's hardly conclusive proof of anything other than the person making such a claim is full of arrogance and narrow mindedness.


3) Derek talks about "we" but doesn't actually state who those in his "we" crowd are. Now for someone who is calling for transparency, I find this kind of odd.


4) Derek's blogs talk about a lot that the world already knew. And whilst some points are curious, none of them are actually damning or conclusive proof of any intent at wrongdoing. In regards to his insinuations about wrongdoing because Sandy and Erin being in an elevated positions, I say "So what?" Sometimes it's good to give people a chance to prove themselves. And $80 million+ in crowdfunding suggests Sandy must be doing something right. I don't care if she's Chris's wife, mother or long distant relation. If a person is doing a job well, then I don't see a problem.


5) On the one hand he claims he wants the game to be made and to succeed, but in the next breathe he claims it won't succeed. He's already declared it to be a failure before any evidence has been presented to prove anything. Without any form of conclusive evidence, it find it difficult to believe his claims OR innocence in his intentions. If anything, the lack of evidence suggests that his intentions are FAR from honourable.


6) I find the news about the FTC involvement in crowdfunding interesting. I do beleive that safeguards are needed to protect backers. That much is true. But that doesn't mean I agree with how Derek is going about all this. **IF** Derek was just trying to champion change for the better, then there are much better ways to do it. I believe that IF there was going to be someone to champion for better safeguards, Derek Smart is NOT the man to do it. His motives are VERY questionable.

In short: Until Derek is FULLY transparent with his own arguments and WHO it is he is apparently workign with on this little crusade of his, then his articles amount to nothing more than conspiracy theories based on lots of opinion, and conjecture and nothing much else.

To be honest, I say CIG should phone the FTC themselves, get them and do an audit and show the world what the REAL truth is.

Of course, I bet it won't stop the conspiracy theorists like Derek Smart from then insinuating that CIG somehow "bought off" the FTC.

Any regulars on Bluesnews care to comment?
Avatar 54746
Date
Subject
Author
3.
Jul 14, 2015Jul 14 2015
12.
Jul 14, 2015Jul 14 2015
10.
Jul 14, 2015Jul 14 2015
11.
Jul 14, 2015Jul 14 2015
18.
Jul 14, 2015Jul 14 2015
22.
Jul 14, 2015Jul 14 2015
28.
Jul 14, 2015Jul 14 2015
30.
Jul 14, 2015Jul 14 2015
27.
Jul 14, 2015Jul 14 2015
24.
Jul 14, 2015Jul 14 2015
31.
Jul 14, 2015Jul 14 2015
26.
Jul 14, 2015Jul 14 2015
48.
Jul 15, 2015Jul 15 2015
62.
Jul 15, 2015Jul 15 2015
25.
Jul 14, 2015Jul 14 2015
34.
Jul 14, 2015Jul 14 2015
37.
Jul 14, 2015Jul 14 2015
46.
Jul 15, 2015Jul 15 2015
47.
Jul 15, 2015Jul 15 2015
49.
Jul 15, 2015Jul 15 2015
60.
Jul 15, 2015Jul 15 2015
65.
Jul 15, 2015Jul 15 2015
66.
Jul 15, 2015Jul 15 2015
68.
Jul 15, 2015Jul 15 2015
70.
Jul 15, 2015Jul 15 2015
75.
Jul 15, 2015Jul 15 2015
38.
Jul 14, 2015Jul 14 2015
42.
Jul 15, 2015Jul 15 2015
61.
Jul 15, 2015Jul 15 2015
63.
Jul 15, 2015Jul 15 2015
64.
Jul 15, 2015Jul 15 2015
106.
Jul 16, 2015Jul 16 2015
107.
Jul 16, 2015Jul 16 2015
69.
Jul 15, 2015Jul 15 2015
73.
Jul 15, 2015Jul 15 2015
41.
Jul 15, 2015Jul 15 2015
44.
Jul 15, 2015Jul 15 2015
45.
Jul 15, 2015Jul 15 2015
50.
Jul 15, 2015Jul 15 2015
54.
Jul 15, 2015Jul 15 2015
58.
Jul 15, 2015Jul 15 2015
56.
Jul 15, 2015Jul 15 2015
71.
Jul 15, 2015Jul 15 2015
72.
Jul 15, 2015Jul 15 2015
74.
Jul 15, 2015Jul 15 2015
81.
Jul 15, 2015Jul 15 2015
83.
Jul 15, 2015Jul 15 2015
84.
Jul 15, 2015Jul 15 2015
85.
Jul 15, 2015Jul 15 2015
88.
Jul 15, 2015Jul 15 2015
90.
Jul 15, 2015Jul 15 2015
100.
Jul 16, 2015Jul 16 2015
82.
Jul 15, 2015Jul 15 2015
87.
Jul 15, 2015Jul 15 2015
89.
Jul 15, 2015Jul 15 2015
91.
Jul 15, 2015Jul 15 2015
92.
Jul 15, 2015Jul 15 2015
94.
Jul 15, 2015Jul 15 2015
101.
Jul 16, 2015Jul 16 2015
104.
Jul 16, 2015Jul 16 2015
105.
Jul 16, 2015Jul 16 2015
110.
Jul 16, 2015Jul 16 2015
93.
Jul 15, 2015Jul 15 2015
95.
Jul 16, 2015Jul 16 2015
109.
Jul 16, 2015Jul 16 2015
111.
Jul 16, 2015Jul 16 2015
112.
Jul 16, 2015Jul 16 2015
115.
Jul 16, 2015Jul 16 2015
116.
Jul 16, 2015Jul 16 2015
97.
Jul 16, 2015Jul 16 2015
99.
Jul 16, 2015Jul 16 2015
103.
Jul 16, 2015Jul 16 2015
113.
Jul 16, 2015Jul 16 2015
114.
Jul 16, 2015Jul 16 2015
 117.
Jul 17, 2015Jul 17 2015
Re: Cloud Imperium on Star Citizen Refunds
118.
Jul 17, 2015Jul 17 2015
119.
Jul 17, 2015Jul 17 2015
120.
Jul 17, 2015Jul 17 2015
121.
Jul 17, 2015Jul 17 2015
122.
Jul 17, 2015Jul 17 2015
124.
Jul 19, 2015Jul 19 2015
123.
Jul 19, 2015Jul 19 2015
125.
Jul 19, 2015Jul 19 2015