Cloud Imperium on Star Citizen Refunds

A post to the RSI Community Forums from Ben Lesnick addresses the question of whether Cloud Imperium will offer refunds for other Star Citizen customers following the news that they'd refunded the pledge of Derek Smart due to his outspoken criticism of the space game's crowdfunding. He says: "We refunded Mr. Smart’s package because he was using Star Citizen as a platform to gain attention as part of a campaign to promote his ‘Line of Defense’ space game." Smart disputes this to PC Invasion, saying that he's never posted to their website and calling the post "pure libel." For those looking to get a refund by getting Smart with them, Lesnick adds a warning: "that is not to say you can get your money back by simply being as obnoxious as possible; we’re also able to ban accounts from the forums without requiring a refund." Here's the post:
I believe I can clarify this. We refunded Mr. Smart’s package because he was using Star Citizen as a platform to gain attention as part of a campaign to promote his ‘Line of Defense’ space game. Our ToS (or in this case, the Kickstarter ToS) allows us to refund troubled users who we would rather not have interacting with the community. The process lets us entirely disable their accounts, preventing them from playing the finished game. Think of it as the video game equivalent of a ‘we reserve the right to refuse service to anyone’ sign in a restaurant. We’ve used this ability a limited number of times in the past, always with the aim of improving the community (until today, the most famous example being our old friend jcrg99/Manzes/PonyMillar/he of many other alts.)

I do now want to stress that that is not to say you can get your money back by simply being as obnoxious as possible; we’re also able to ban accounts from the forums without requiring a refund. But sometimes we take a look at a user and decide that they’re so toxic or their intentions are so sinister that we simply don’t want them associated with Star Citizen.

As for refund requests working the other way: per the ToS, we’re not required to offer them. We do try and work with backers who are facing hardships, but the hard truth is that the money is by necessity being spent to develop a game rather than sitting unused somewhere (that being the significant difference with Steam; those refunds are taken out of their games’ profits rather than their development budgets.)
View : : :
27.
 
Re: Cloud Imperium on Star Citizen Refunds
Jul 14, 2015, 21:07
27.
Re: Cloud Imperium on Star Citizen Refunds Jul 14, 2015, 21:07
Jul 14, 2015, 21:07
 
DangerDog wrote on Jul 14, 2015, 20:46:
Tons of people had buyers regret with Elite Dangerous, dumb people paying to play the alpha for $250 or something.

I wonder if this will get Mr. Smart from talking about it anymore.

Eliet at least shipped a damn product at the end.

RSI after 85 million doesnt even have something that resemembles a pre-alpha build
Date
Subject
Author
3.
Jul 14, 2015Jul 14 2015
12.
Jul 14, 2015Jul 14 2015
10.
Jul 14, 2015Jul 14 2015
11.
Jul 14, 2015Jul 14 2015
18.
Jul 14, 2015Jul 14 2015
22.
Jul 14, 2015Jul 14 2015
28.
Jul 14, 2015Jul 14 2015
30.
Jul 14, 2015Jul 14 2015
 27.
Jul 14, 2015Jul 14 2015
 Re: Cloud Imperium on Star Citizen Refunds
24.
Jul 14, 2015Jul 14 2015
31.
Jul 14, 2015Jul 14 2015
26.
Jul 14, 2015Jul 14 2015
48.
Jul 15, 2015Jul 15 2015
62.
Jul 15, 2015Jul 15 2015
25.
Jul 14, 2015Jul 14 2015
34.
Jul 14, 2015Jul 14 2015
37.
Jul 14, 2015Jul 14 2015
46.
Jul 15, 2015Jul 15 2015
47.
Jul 15, 2015Jul 15 2015
49.
Jul 15, 2015Jul 15 2015
60.
Jul 15, 2015Jul 15 2015
65.
Jul 15, 2015Jul 15 2015
66.
Jul 15, 2015Jul 15 2015
68.
Jul 15, 2015Jul 15 2015
70.
Jul 15, 2015Jul 15 2015
75.
Jul 15, 2015Jul 15 2015
38.
Jul 14, 2015Jul 14 2015
42.
Jul 15, 2015Jul 15 2015
61.
Jul 15, 2015Jul 15 2015
63.
Jul 15, 2015Jul 15 2015
64.
Jul 15, 2015Jul 15 2015
106.
Jul 16, 2015Jul 16 2015
107.
Jul 16, 2015Jul 16 2015
69.
Jul 15, 2015Jul 15 2015
73.
Jul 15, 2015Jul 15 2015
41.
Jul 15, 2015Jul 15 2015
44.
Jul 15, 2015Jul 15 2015
45.
Jul 15, 2015Jul 15 2015
50.
Jul 15, 2015Jul 15 2015
54.
Jul 15, 2015Jul 15 2015
58.
Jul 15, 2015Jul 15 2015
56.
Jul 15, 2015Jul 15 2015
71.
Jul 15, 2015Jul 15 2015
72.
Jul 15, 2015Jul 15 2015
74.
Jul 15, 2015Jul 15 2015
81.
Jul 15, 2015Jul 15 2015
83.
Jul 15, 2015Jul 15 2015
84.
Jul 15, 2015Jul 15 2015
85.
Jul 15, 2015Jul 15 2015
88.
Jul 15, 2015Jul 15 2015
90.
Jul 15, 2015Jul 15 2015
100.
Jul 16, 2015Jul 16 2015
82.
Jul 15, 2015Jul 15 2015
87.
Jul 15, 2015Jul 15 2015
89.
Jul 15, 2015Jul 15 2015
91.
Jul 15, 2015Jul 15 2015
92.
Jul 15, 2015Jul 15 2015
94.
Jul 15, 2015Jul 15 2015
101.
Jul 16, 2015Jul 16 2015
104.
Jul 16, 2015Jul 16 2015
105.
Jul 16, 2015Jul 16 2015
110.
Jul 16, 2015Jul 16 2015
93.
Jul 15, 2015Jul 15 2015
95.
Jul 16, 2015Jul 16 2015
109.
Jul 16, 2015Jul 16 2015
111.
Jul 16, 2015Jul 16 2015
112.
Jul 16, 2015Jul 16 2015
115.
Jul 16, 2015Jul 16 2015
116.
Jul 16, 2015Jul 16 2015
97.
Jul 16, 2015Jul 16 2015
99.
Jul 16, 2015Jul 16 2015
103.
Jul 16, 2015Jul 16 2015
113.
Jul 16, 2015Jul 16 2015
114.
Jul 16, 2015Jul 16 2015
117.
Jul 17, 2015Jul 17 2015
118.
Jul 17, 2015Jul 17 2015
119.
Jul 17, 2015Jul 17 2015
120.
Jul 17, 2015Jul 17 2015
121.
Jul 17, 2015Jul 17 2015
122.
Jul 17, 2015Jul 17 2015
124.
Jul 19, 2015Jul 19 2015
123.
Jul 19, 2015Jul 19 2015
125.
Jul 19, 2015Jul 19 2015