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Batman: Arkham Knight PC Sales Suspended

A post to the WB Games Community forum from a community admin explains that WBIE is suspending sales of the PC edition of Batman: Arkham Knight until they can address the issues running the superhero sequel under Windows (with reported assistance from NVIDIA). They ask for patience, and the refunds they mention are based on the policies of where the game was purchased: 
Dear Batman: Arkham Knight PC owners,

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.

The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
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32. Re: Batman: Arkham Knight PC Sales Suspended Jul 1, 2015, 04:08 Vall Forran
 
Hmm. I will pay attention next time. The "hitching" is usually me crashing into a wall. So, maybe I'm not quite there yet.

This comment was edited on Jul 1, 2015, 04:48.
 
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31. Re: Batman: Arkham Knight PC Sales Suspended Jul 1, 2015, 00:35 Quinn
 
Vall Forran wrote on Jun 30, 2015, 19:08:
Sounds like it's not optimized to shitty computers. Hahaha. I'm "sort of joking", have a new comp, the game runs fucking amazingly.

Had this debate before. Obviously you're not sensitive to hitching as some others here aren't either. Show me a videoclip of you driving through the city and I bet a full keg of beer that there's hitching.
 
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30. Re: Batman: Arkham Knight PC Sales Suspended Jun 30, 2015, 19:08 Vall Forran
 
Sounds like it's not optimized to shitty computers. Hahaha. I'm "sort of joking", have a new comp, the game runs fucking amazingly.  
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29. Re: Batman: Arkham Knight PC Sales Suspended Jun 26, 2015, 09:06 Verno
 
The PC market is having insane growth with the 13-21 crowd again so publishers aren't going to ignore it. I can't believe some of the reactions here, this isn't air or water folks. If they don't ship a PC version then you *gasp* buy something else, other vendors want your money just as badly. It's on them to release a decent product, its not on the community to tolerate shitty behavior just for scraps and sloppy seconds.  



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28. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 20:05  Quboid 
 
ViRGE wrote on Jun 25, 2015, 17:26:
Drazula wrote on Jun 25, 2015, 10:50:
Wow! Will they piss off PC gamers by never re-releasing it?!
No, of course they'll re-release it. There's tens of millions of dollars in sales at stake here, plus contractual relationships with NVIDIA and the like. Fixing it will be much cheaper than losing out on all of those sales.

Agreed, but what about games at the planning stage now? Will they look at those and think "we need to do a proper PC version" or "screw PC"? I'd prefer the former, but either beats shitting out unfit products.
 
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27. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 19:35 ForgedReality
 
ViRGE wrote on Jun 25, 2015, 17:26:
Drazula wrote on Jun 25, 2015, 10:50:
Wow! Will they piss off PC gamers by never re-releasing it?!
No, of course they'll re-release it. There's tens of millions of dollars in sales at stake here, plus contractual relationships with NVIDIA and the like. Fixing it will be much cheaper than losing out on all of those sales.

They've already lost out on nearly all of those sales, and that's not even talking about the potential sales they might have made from wait-and-seers who will never even consider it now.

I've said it before, and I'll say it again: Consoles ruin gaming. It's not even an exaggeration at this point.
 
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26. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 17:26 ViRGE
 
Drazula wrote on Jun 25, 2015, 10:50:
Wow! Will they piss off PC gamers by never re-releasing it?!
No, of course they'll re-release it. There's tens of millions of dollars in sales at stake here, plus contractual relationships with NVIDIA and the like. Fixing it will be much cheaper than losing out on all of those sales.
 
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25. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 15:44 Quinn
 
It's all just bad news. Console players are jerking off on this game. They make lots of money on it and drink champagne on it. Then there's that fucking PC bullshit again, costing them money, bad rep and a migraine.
It's all just bad news for everyone.
 
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24. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 13:56 ForgedReality
 
Wait what happens if I buy a pair of 980 Ti's now? What free game are they going to replace it with in those promos? :O  
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23. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 13:44 ForgedReality
 
What. A. Fucking. Mess.  
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22. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 12:20 jacobvandy
 
PHJF wrote on Jun 25, 2015, 11:53:
It doesn't have to be "that bad" for this kind of a reaction now that Steam has a refund system. Too long businesses were shipping broken games, maybe people are finally tired of paying good money to beta test shit. Then again, with the proliferation of early access... maybe not.

The difference being, Early Access games plainly warn you that the game is in a rough state of active development... People VOLUNTEER to alpha/beta test those games. That's a far cry from a AAA studio releasing v1.0 of something that is still so buggy as to be unplayable.
 
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21. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:53 Elf Shot The Food
 
Cutter wrote on Jun 25, 2015, 10:55:
The Batmobile lost a wheel. The Joker got away....

Robin didn't lay an egg. Warner Brothers did.
 
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20. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:53  PHJF 
 
It doesn't have to be "that bad" for this kind of a reaction now that Steam has a refund system. Too long businesses were shipping broken games, maybe people are finally tired of paying good money to beta test shit. Then again, with the proliferation of early access... maybe not.  
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19. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:53  nin 
 
Ludomancer wrote on Jun 25, 2015, 11:42:
Wow, the game is THAT bad?

It's more an issue with the port and it's performance.

 
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18. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:42 Ludomancer
 
Wow, the game is THAT bad?  
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17. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:37 Parallax Abstraction
 
eRe4s3r wrote on Jun 25, 2015, 10:23:
This is amazing.. could refund system on Steam actually hurt WB enough?

I think this is a sign that's definitely the case. Green Man Gaming has also announced that they have pulled the game from sale and will honour all refund requests (their policy normally says no refunds whatsoever on Steam keys.) I'm waiting on mine to process now.
 



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16. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 11:11 Drayth
 
Spektr wrote on Jun 25, 2015, 10:41:
To think the studio dismissed Arkham Origins as too bad to be considered a real part of their "trilogy". That game didn't bring much but it seems pretty superior to the latest so far.

Origins is definitely canon as far as AK is concerned. Just walk into the evidence room of the police department.
 
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15. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 10:55  Cutter 
 
The Batmobile lost a wheel. The Joker got away....
 
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"Listen, Iím not the nicest guy in the Universe because Iím the smartest. And being nice is something stupid people do to hedge their bets." - Rick Sanchez
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14. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 10:51  nin 
 
Drazula wrote on Jun 25, 2015, 10:50:
Wow! Will they piss off PC gamers by never re-releasing it?!

What?

 
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13. Re: Batman: Arkham Knight PC Sales Suspended Jun 25, 2015, 10:50 Drazula
 
Wow! Will they piss off PC gamers by never re-releasing it?!  
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