story on Gamers Nexus
follows up on reports that Rockstar Support is hanging
up on users complaining of lost
access to their Rockstar Social Club accounts
, and therefore Grand Theft
has a recording of one such incident, and their reporter follows
this up by recreating the scenario, calling support and being hung up on after being
told that the complaint has been recorded, and that no further
support could be offered at this time. They called back and got one representative to admit
customer service reps have been instructed to hang up after registering a ticket and giving that message.
The article also takes issue with how refunds are or are not being offered, but perhaps
most interesting is their assertion that their own Social Club account which was hacked has
a unique password, which would cast doubt upon Rockstar's contention that the
security on their service has not been compromised in anyway. Thanks Smogzy.