GTA5 Account Loss Follow-ups

A story on Gamers Nexus follows up on reports that Rockstar Support is hanging up on users complaining of lost access to their Rockstar Social Club accounts, and therefore Grand Theft Auto V. This video has a recording of one such incident, and their reporter follows this up by recreating the scenario, calling support and being hung up on after being told that the complaint has been recorded, and that no further support could be offered at this time. They called back and got one representative to admit customer service reps have been instructed to hang up after registering a ticket and giving that message. The article also takes issue with how refunds are or are not being offered, but perhaps most interesting is their assertion that their own Social Club account which was hacked has a unique password, which would cast doubt upon Rockstar's contention that the security on their service has not been compromised in anyway. Thanks Smogzy.
View : : :
18.
 
Re: GTA5 Account Loss Follow-ups
Apr 23, 2015, 04:40
18.
Re: GTA5 Account Loss Follow-ups Apr 23, 2015, 04:40
Apr 23, 2015, 04:40
 
Quinn wrote on Apr 23, 2015, 03:11:
EVERY customer should be treated with respect, because without the customer, you wouldn't fucking exist.
True, but ...

We talk about games and not about kitchen appliances or even cars. We talk about games and a LOT of gamers are emotionally addicted to their games and their favourite dev. When you are successful as Rockstar and every GTA sells millions and millions ... you get arrogant and sloppy, because you just know that your customers will pay and do ANYTHING to get their hands on a copy of GTA. There is a reason why EA was Worst US company two years in a row and still they make 4 billion dollar revenue each effin year with optional luxury products.
Date
Subject
Author
1.
Apr 22, 2015Apr 22 2015
2.
Apr 22, 2015Apr 22 2015
3.
Apr 22, 2015Apr 22 2015
4.
Apr 22, 2015Apr 22 2015
5.
Apr 22, 2015Apr 22 2015
6.
Apr 22, 2015Apr 22 2015
7.
Apr 22, 2015Apr 22 2015
11.
Apr 22, 2015Apr 22 2015
12.
Apr 22, 2015Apr 22 2015
15.
Apr 22, 2015Apr 22 2015
8.
Apr 22, 2015Apr 22 2015
9.
Apr 22, 2015Apr 22 2015
10.
Apr 22, 2015Apr 22 2015
13.
Apr 22, 2015Apr 22 2015
14.
Apr 22, 2015Apr 22 2015
16.
Apr 22, 2015Apr 22 2015
17.
Apr 23, 2015Apr 23 2015
 18.
Apr 23, 2015Apr 23 2015
 Re: GTA5 Account Loss Follow-ups
19.
Apr 23, 2015Apr 23 2015
20.
Apr 23, 2015Apr 23 2015
21.
Apr 23, 2015Apr 23 2015
23.
Apr 23, 2015Apr 23 2015
24.
Apr 23, 2015Apr 23 2015
22.
Apr 23, 2015Apr 23 2015