InBlack wrote on Apr 23, 2015, 07:58:
The real question is how many of those that got burned by Rockstar's support (in addition to already having an unplayable product) will turn around and buy (or even worse, preorder) the very next thing Rockstar announces, without batting an eyelid.
I dont think any other industry in the world has better, loyal or more forgetful customers, most of us gamers are ready and willing to buy any old piece of shit in a box (or a digital download) just WOW us and HYPE us and we will give you our soul...
It's quite pathetic, but when you think about the origins of our escapism hobby, it makes a lot of sense.
I've been saying for a long time that gamers are the absolute worst customer base in the world in terms of consumer smarts, and the best for any company to have. Yes, gamers will rage and fly off the handle over just about anything, but when it comes to their purchasing decisions they are incredibly forgiving.
For most gamers, all it takes is a few shiny trailers. Even the most discerning gamers can be swayed by token efforts to regain their trust.
Look at GTA5. The performance is good, and it's pretty. This is slightly improved from GTA4 which had abysmal performance. But other than that, it's the same old story. It's a buggy mess, particularly the multiplayer. The flow of the interface is shit, the responsiveness of shooting is sluggish, the same crap we've seen from every PC GTA since Vice City. But some people, even here on Blue's, are sucking Rockstar's proverbial dick because they made one fewer mistake this time out.
Admittedly I got suckered into this one myself, and I'm a big enough man to admit I didn't use my best judgement. I saw that the performance of the game was good and bought in to play multiplayer with friends. Reviews glossed over the serious bugs, abysmal and frequent loading times, and nonsensical multiplayer workflow. To say nothing of the often unresponsive keyboard and mouse controls. If I had waited a week, all that would have been clear. Instead I let a token effort to improve upon their previous outing alter my decision.
So why did that happen? It's not like Rockstar or any other game company has leverage on me. I can easily do without their product. I have all the power in this customer relationship. I can refuse to purchase their product for any reason I want with minimal impact to myself. For me, after some introspection, I think it's mostly peer pressure. Gamers exert a lot of pressure on each other to keep up to speed on games. Imagine trying to discuss anything here at Blue's if you were only buying a select few games, and only 2 years post release during a Steam sale. You'd be so behind the times you'd have a hard time finding a relevant discussion. If you play a lot of multiplayer games, this effect is magnified since you need to get into these games while their multiplayer community is still thriving, and with your friends begging you to play with them.
I think the simplest way to put it is that purchasing games is an access pass to a community. The fewer games you purchase, the less engaged you are with gaming as a hobby, but particularly with gaming as a community. People feel a need to stay engaged, so they let peer pressure and hype sweep them along.
I can't count the number of times I've seen someone say they weren't getting a game, or were waiting for sale, but then later seen them crumble when they see their friends are buying the game. Even when they know their friends don't necessarily buy the best games, they still do it because everyone else is doing it.
"Fuck off, bard." -Geralt of Rivia