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Elite: Dangerous Refund Policy

The Elite: Dangerous Newsletter #50 outlines a refund policy for backers of Elite: Dangerous, following firestorm that resulted from the announcement in their previous newsletter that there will be no offline mode in the upcoming space combat game. The newsletter has a Q&A with David Braben about this, as he explains that there will still be a single-player mode, that this doesn't make Elite: Dangerous an MMOG, and that they have regrets over not revealing they were "struggling with this aspect" sooner than they did. Since the community reaction includes demands for refunds, he explains how these are handled:

Will you give people refunds?
We have started responding to requests where there is a clear outcome:

  • Those who have pre-ordered an Elite: Dangerous release version from our online store and have therefore not yet played the game are eligible for a refund.
  • Those who have already been playing the game online in the Alpha and/or Beta phases, regardless of whether they backed the project via Kickstarter or purchased access to Alpha and/or Beta through our online store, are not eligible for a refund.

We want to make sure we treat each person's situation with the thoroughness it deserves, and have contacted each of them to ask that they bear with us over the next few working days if their circumstances do not fit either criteria above as we look into individual requests.

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137. Re: Elite: Dangerous Refund Policy Nov 20, 2014, 18:27 Sleep
 
I guess we'll see, I dont think this will damage sales at all once the drama dies down, theres only a tiny minority these days that arent hooked up. What he probably should have done is said you can have an offline version but its frozen there, you can never update without a complete wipe. But there you go.  
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  1. Nov 20, 09:34 Re: Elite: Dangerous Refund Policy Theo
  3. Nov 20, 09:39  Re: Elite: Dangerous Refund Policy SpectralMeat
  7. Nov 20, 09:56   Re: Elite: Dangerous Refund Policy Axis
  9. Nov 20, 10:05    Re: Elite: Dangerous Refund Policy InBlack
  32. Nov 20, 12:58    Re: Elite: Dangerous Refund Policy jdreyer
  8. Nov 20, 10:04  Re: Elite: Dangerous Refund Policy Darks
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  12. Nov 20, 11:18  Re: Elite: Dangerous Refund Policy BobBob
  13. Nov 20, 11:39   Re: Elite: Dangerous Refund Policy garrywong
  14. Nov 20, 11:44    Re: Elite: Dangerous Refund Policy SpectralMeat
  15. Nov 20, 11:54     Re: Elite: Dangerous Refund Policy Wildone
  17. Nov 20, 12:14      Re: Elite: Dangerous Refund Policy NegaDeath
  18. Nov 20, 12:28       Re: Elite: Dangerous Refund Policy Wildone
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  2. Nov 20, 09:35 Re: Elite: Dangerous Refund Policy Endo
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  122. Nov 20, 17:10    Re: Elite: Dangerous Refund Policy DangerDog
  125. Nov 20, 17:29     Re: Elite: Dangerous Refund Policy WaltC
  131. Nov 20, 17:46     Re: Elite: Dangerous Refund Policy Creston
  133. Nov 20, 17:55      Re: Elite: Dangerous Refund Policy AngelicPenguin
  124. Nov 20, 17:17    Re: Elite: Dangerous Refund Policy NegaDeath
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  147. Nov 20, 20:27      Re: Elite: Dangerous Refund Policy clint
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  91. Nov 20, 15:34   Re: Elite: Dangerous Refund Policy Mordhaus
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  16. Nov 20, 12:04 Re: Elite: Dangerous Refund Policy walrus1
  19. Nov 20, 12:28  Re: Elite: Dangerous Refund Policy Armengar
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  45. Nov 20, 13:27      Re: Elite: Dangerous Refund Policy Orogogus
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  27. Nov 20, 12:48  Re: Elite: Dangerous Refund Policy Creston
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  23. Nov 20, 12:40 Re: Elite: Dangerous Refund Policy BIGtrouble77
  24. Nov 20, 12:43  Re: Elite: Dangerous Refund Policy Slick
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  82. Nov 20, 15:10          Re: Elite: Dangerous Refund Policy Flatline
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  98. Nov 20, 15:51          Re: Elite: Dangerous Refund Policy Creston
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  99. Nov 20, 15:52          Re: Elite: Dangerous Refund Policy Creston
  103. Nov 20, 16:18        Re: Elite: Dangerous Refund Policy jdreyer
  106. Nov 20, 16:23         Re: Elite: Dangerous Refund Policy bhcompy
  107. Nov 20, 16:24         Re: Elite: Dangerous Refund Policy SpectralMeat
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  116. Nov 20, 16:57          Re: Elite: Dangerous Refund Policy jdreyer
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  128. Nov 20, 17:37           Re: Elite: Dangerous Refund Policy NewMaxx
  74. Nov 20, 14:52      Re: Elite: Dangerous Refund Policy Kosumo
  33. Nov 20, 13:01  Re: Elite: Dangerous Refund Policy CJ_Parker
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  111. Nov 20, 16:35     Re: Elite: Dangerous Refund Policy Deepjay
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  123. Nov 20, 17:12       Re: Elite: Dangerous Refund Policy WaltC
  141. Nov 20, 18:32        Re: Elite: Dangerous Refund Policy jdreyer
  46. Nov 20, 13:31    Re: Elite: Dangerous Refund Policy CJ_Parker
  42. Nov 20, 13:18 Re: Elite: Dangerous Refund Policy Tumbler
  49. Nov 20, 13:48 Re: Elite: Dangerous Refund Policy NetHead
  50. Nov 20, 13:51  Re: Elite: Dangerous Refund Policy Creston
  54. Nov 20, 14:10 Re: Elite: Dangerous Refund Policy descender
  57. Nov 20, 14:15  Re: Elite: Dangerous Refund Policy Kajetan
  62. Nov 20, 14:22   Re: Elite: Dangerous Refund Policy descender
  63. Nov 20, 14:27    Re: Elite: Dangerous Refund Policy NewMaxx
  68. Nov 20, 14:38   Re: Elite: Dangerous Refund Policy CJ_Parker
  75. Nov 20, 14:53   Re: Elite: Dangerous Refund Policy siapnar
  88. Nov 20, 15:29    Re: Elite: Dangerous Refund Policy descender
  132. Nov 20, 17:51     Re: Elite: Dangerous Refund Policy siapnar
  55. Nov 20, 14:13 Re: Elite: Dangerous Refund Policy ForgedReality
  60. Nov 20, 14:19 Re: Elite: Dangerous Refund Policy Desalus
  102. Nov 20, 16:11  Re: Elite: Dangerous Refund Policy jdreyer
  61. Nov 20, 14:22 Re: Elite: Dangerous Refund Policy Acleacius
  67. Nov 20, 14:35  Re: Elite: Dangerous Refund Policy Beamer
  65. Nov 20, 14:32 Re: Elite: Dangerous Refund Policy bhcompy
  66. Nov 20, 14:33 Re: Elite: Dangerous Refund Policy DangerDog
  104. Nov 20, 16:21  Re: Elite: Dangerous Refund Policy jdreyer
  72. Nov 20, 14:49 Re: Elite: Dangerous Refund Policy LiTh
  108. Nov 20, 16:26  Re: Elite: Dangerous Refund Policy jdreyer
  76. Nov 20, 14:54 Re: Elite: Dangerous Refund Policy FU
  78. Nov 20, 14:59  Re: Elite: Dangerous Refund Policy SpectralMeat
  85. Nov 20, 15:13   Re: Elite: Dangerous Refund Policy FU
  79. Nov 20, 15:00  Re: Elite: Dangerous Refund Policy Creston
  80. Nov 20, 15:09   Re: Elite: Dangerous Refund Policy FU
  83. Nov 20, 15:11    Re: Elite: Dangerous Refund Policy Kosumo
  84. Nov 20, 15:12 Re: Elite: Dangerous Refund Policy Paketep
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  100. Nov 20, 15:59 Re: Elite: Dangerous Refund Policy panbient
  109. Nov 20, 16:29  Re: Elite: Dangerous Refund Policy Creston
  113. Nov 20, 16:45  Re: Elite: Dangerous Refund Policy jdreyer
  105. Nov 20, 16:22 Re: Elite: Dangerous Refund Policy DangerDog
  115. Nov 20, 16:49  Re: Elite: Dangerous Refund Policy jdreyer
  117. Nov 20, 16:58   Re: Elite: Dangerous Refund Policy Orogogus
  121. Nov 20, 17:07   Re: Elite: Dangerous Refund Policy DangerDog
  140. Nov 20, 18:30    Re: Elite: Dangerous Refund Policy jdreyer
  126. Nov 20, 17:31 Re: Elite: Dangerous Refund Policy Ant
  127. Nov 20, 17:36  Re: Elite: Dangerous Refund Policy mellis
  129. Nov 20, 17:38   Re: Elite: Dangerous Refund Policy Julio
  134. Nov 20, 18:11 Re: Elite: Dangerous Refund Policy Sleep
  135. Nov 20, 18:18  Re: Elite: Dangerous Refund Policy Jackplug
>> 137. Nov 20, 18:27   Re: Elite: Dangerous Refund Policy Sleep
  136. Nov 20, 18:26 Re: Elite: Dangerous Refund Policy D4rkKnight
  138. Nov 20, 18:28  Re: Elite: Dangerous Refund Policy Flatline
  142. Nov 20, 18:42  Re: Elite: Dangerous Refund Policy jdreyer
  143. Nov 20, 19:01   Re: Elite: Dangerous Refund Policy Squirmer
  144. Nov 20, 19:01    Re: Elite: Dangerous Refund Policy Squirmer
  145. Nov 20, 19:15     Re: Elite: Dangerous Refund Policy jdreyer
  139. Nov 20, 18:29 Re: Elite: Dangerous Refund Policy Illumin
  146. Nov 20, 19:35 Re: Elite: Dangerous Refund Policy HorrorScope
  148. Nov 20, 20:58 Re: Elite: Dangerous Refund Policy bigspender
  149. Nov 20, 21:34  Re: Elite: Dangerous Refund Policy clint
  150. Nov 21, 06:05  Re: Elite: Dangerous Refund Policy Ventura
  152. Nov 21, 11:48   Re: Elite: Dangerous Refund Policy SpectralMeat
  153. Nov 21, 12:29    Re: Elite: Dangerous Refund Policy Mad Max RW
  155. Nov 23, 19:26     4/1? Ant
  151. Nov 21, 07:09 Open Elite? TheVocalMinority
  154. Nov 21, 13:00  Re: Open Elite? jdreyer


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