Slick wrote on Nov 20, 2014, 14:02:
lol, no i don't think i've ever complained about anything, i'm just happy-go-lucky fella, never a negative thought in my head. i'm whistling right now actually. that's right, i whistle for no fucking reason at all. i'm the epitome of people you just want to punch in the face
I do think that being pro-consumer is the most important thing for a company to do, but in that same breath, and stay with me here, it's expected of the consumer to sometimes wear their big-boy pants and understand that sometimes shit happens. gave devs are human beings, and some time things don't go according to plan for whatever reason. no it's not perfect, and that's alright. it's okay to be disappointed, but kicking and screaming like infants over spilled milk claiming that it's violating the sacred right of the consumer bla bla bla just makes you guys sound like children who need to grow up. people are talking like this is a sacred breach of trust, that the devs have no values, that they've gone from generally good guys trying to make a game i like, to awful shitscum who don't deserve any pity who are making the game i like.
there are real problems in the industry that could use some of this fervor, there are issues that i'd love to see get 1/10th the press that this does, but just like gamergate, you guys take aim at a good issue, cock the hammer, then shoot yourselves in the foot. no wonder people don't take you seriously, how could anyone?
do you picket and boycott Samsung because you once bought a crazy awesome monitor from them, that looked really nice and was cheap to boot... but it came with a deal pixel? has anyone ever gotten anywhere near as mad at something so trivial? no of course not, it would be silly, and you'd lose all respect for any group that made a stink about it, because they seem to really not understand how the world works.
they'd say: "it's part of the production process, sometimes things turn out only %99.5 percent the way we wanted." and you'd feel a bit sheepish for publicly revealing yourself to be so petty.
I agree with you on everything on principal.
When LCD's were just new, dead pixels were quite common, especially in the cheap units. Where we worked we got thousands of warranty issues coming in every week. The warranty clause started changing from a dead pixel to only if 3 dead pixels occurred with 10cm of each other. Some companies had better clauses but then started adopting the 'easier' clause because they were getting away with it and we turned away alot of angry customers. Then the news starting hitting forums as the internet was just really starting off then. Then the news hit media. Warranty demands turned to refund demands and hell broke loose over even one tiny dot that as was claimed at the time, unavoidable in the manufacturing process. Suddenly dead pixel warranties started to become a selling point over companies that didnt have one and dead pixels are much much less common.
I would love a world where companies aim for the best product and service possible, and customers just had to stand quietly by and they would be treated best.
We live in a would where companies (not all but too many) look around to see what they can get away with for the best outcome for them, and consumers feel that the only way to get anything done, no matter how tiny and trivial is to yell and scream, like they are on fire. Is it wrong and stupid? YES. Does it feel necessary? YES. If you can figure out how the system could work better (and how we get from here to there) , then you would be everyones hero.
When it comes to bigger issues the same is done but it is like hitting your head on a brick wall repeatedly.
When Apple factories where shown to be killing people by the hundreds, and even workers were throwing themselves off building etc. Uproars occurred and media got wind of it. Apple threw up some suicide nets, added a extra few dollars in workers pay if they agree to some clauses that help apple/foxconn (chinese factory producing at the time), Then apple released a new phone, made several billion dollars. Removed advertising dollars from the media that published bad news about them. (apple was at the time the biggest marketer on the planet) The problem actually did not get fixed, the problems are still occurring. Yet it is very quiet on that front. I taught a class teenagers the other day and everyone of them thought it didnt happen and was just a lie to bring apple down and all apple products were made in the US. Apple invented the mp3 player, touch phone and computer and lalalalalala when shown anything otherwise. This is one reason why when people complain, they complain loud and hard to get over the heads of these crazy brainwashed loons.
And dont get me started on anything government. The public can have a overwhelming negative reaction to something the gov does. Have large protests for weeks on end in countries around the world. Have overwhelming scientific proof from experts in a democracy that is meant to be for the people, yet decisions will be made against.
I just looked up what gamersgate is about and I couldnt follow that enough to add anything to that point. However being taken seriously to a two sided game. If one person talking reasonably gets ignored and pushed over but the next person who yells and screams, gets noticed and catered to and listened to. What does everyone learn to do after this.
Most people dont care about needing to use the internet. Most people are scared of a broken promise on kickstarter going quietly into the night, then scared that FD will say 'oh we ran into technical difficulties adding in the rest of the galaxy but the galaxy is already huge enough, only some of you will notice the missing bits", then the next reduction and the next without consequence. Then what is really scary is if Star Citizen takes notice and starts reducing without consequence. And worse if another beginning kickstarter deliberately adds selling points to its product yet never gave it thought if it was possible or even planned not to do it and only reveal that information at the last possible moment. It is a real fear because it has really happened before and can very easily happen again.
It is different in this scenario to your samsung example because for kickstarters/early access, we pay for a promise and as we find out, we have a right to a refund removed so the promise has a lot of value and is a big risk that is built on faith. Samsung retail products have refund and warranty policies as well of on top of this the retail store often has a return if youre not happy policy. There is also government regulations protecting the customer and fear of constant lawsuits to keep them in check. Not perfect but perhaps a compromise for some. For most alot less risk and not much faith required.
Thanks slick this is awesome. Keep it up, we can hit 400. This comment was edited on Nov 20, 2014, 20:11.