SOE: Twitter Abusers Can Be Banned from Games

An article titled Trolls and Tribulations on GamesIndustry International talks with Linda Carlson, Director of Global Community Relations at Sony Online Entertainment about the difficulties inherent in managing online communities, where the nights are long and the tempers are short. She explains their approach to griefers includes the possibility of banning someone from playing their games if they can determine he or she is being excessively abusive even when this is external to a game, using Twitter abuse as an example:
"Not only will we ban your forum account, but if it's serious enough we'll call up customer service and have you banned from all of our games. We do not need those individuals as customers," Carlson says of the most offensive and anti-social players. "A very influential player, high up in a huge guild - we'll still ban them... In our games, if you are an exploiter we don't care who you are, how big your guild is, how many people you threaten to take with you when you go.

"We can control anybody who's playing our games...[but] if we know who you are and you're abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again. It's not always possible to identify people [in that way], but we take that seriously."
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Re: SOE: Twitter Abusers Can Be Banned from Games
Sep 19, 2013, 18:16
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Re: SOE: Twitter Abusers Can Be Banned from Games Sep 19, 2013, 18:16
Sep 19, 2013, 18:16
 
Kedyn wrote on Sep 19, 2013, 16:28:
jamiedj99 wrote on Sep 19, 2013, 14:30:
its like goting to the bar calling your boss a dick and going to work the next day to find out you been fired for it. this can be abused i could see soe banning people who speak out about how shitty a game is and get banned

I doubt it. If they banned everyone that has ever said a negative thing about their games, they wouldn't have any customers left. Everyone has an opinion, even about the game they love, and I've done my share of trolling for Planetside 2 in the past that I'm not particularly proud of.

Kinda funny, because, I was a PS2 player hardcore in beta, was a good game up until they took away back caps, and made adjacent squares only capturable.. made the game utterly pathetic.. went from a good game to absolutely waste of time linear zergfest of stupidity.... I voiced my opinion and they had no problems banning me.... They loved me when I ran one of the best armor core's in the game.... How quickly they turn when you tell them the truth... Did the truth make me a troll? No, it hurt them, so they got butthurt and banned me from the forums... Kicker... They kept my pre-order money, and would not refund it... They have a real heartless SOB that will sell out his mother to not give you a refund... Thats when you realize.. who gives two shits what these companies say... I have not missed them in my life one bit.. And nothing in the future will i care for.. good luck with that business strategy.. you think your above the world because your a big name..... i've seen kingdoms bigger than sony's crumble in a weeks time.....
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