The server issues which began at launch have improved significantly as we added more capacity. But some people are still experiencing response and stability problems that we’re working fast to address.
So what went wrong? The short answer is: a lot more people logged on than we expected. More people played and played in ways we never saw in the beta.
OK, we agree, that was dumb, but we are committed to fixing it. In the last 48 hours we increased server capacity by 120 percent. It’s working – the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent.
So we’re close to fixed, but not quite there. I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us.
Slick wrote on Mar 9, 2013, 14:09:nin wrote on Mar 9, 2013, 14:06:
Refunds?
if you want a refund, do a chargeback, they can't ban your account for 1 chargeback, just call their customr service and tell them why. pleanty of people on their official forums are doing this.
Slick wrote on Mar 9, 2013, 14:09:Who says they can't? This is EA, they not only can, but WILL ban your entire account for WTF ever reason they want. They put all sorts of weird things into their EULA. They've had that they can ban you for not reporting bugs. They've had that they WILL remove games if you don't use your account for a couple years. I'm sure there's other examples, those are only the 2 most memorable for me.nin wrote on Mar 9, 2013, 14:06:
Refunds?
if you want a refund, do a chargeback, they can't ban your account for 1 chargeback, just call their customr service and tell them why. pleanty of people on their official forums are doing this.
Fantaz wrote on Mar 9, 2013, 14:13:
Is there still a deal on this game? It seems the $12-off coupon at Gamefly expired... but if they still have it on sale for around $48 somewhere, 2 games for that price is not bad.
nin wrote on Mar 9, 2013, 14:06:
Refunds?