Kajetan wrote on Jan 10, 2013, 15:53:
Beamer wrote on Jan 10, 2013, 15:22:For example?
There are much better ways to hear from your consumers.
Talking to them, rather than going to a venue that's basically 100% anonymous people screaming loudly to be more heard than the next guy? Large developer forums tend to be complete herds. For some developers (Epic's is like this, for one you guys would disagree with) it's people falling all over each other to tell the dev everything is wonderful and nothing should be changed. For others, like BioWare, it's people falling over each other to make sure BioWare knows that they will all burn in hell.
The feedback is mostly worthless. It's exaggerated hyperbole. It's squeaky wheels that don't represent the audience as a whole.
Why not? Just needs more supervising. I was part of a team, managing customer forums of a commercial daytrader site, way larger than that of Biowares little joint. We had our share of attention whores and outright CRAZY bums, but you can manage those people. Its a full time job, the company has to invest, but in the long run you keep a healthy community AND happy customers.
But this is not possible with one or two underpaid community managers and admins picked from the user base. This is WORK. Most companies dont see the profit in that, so forums deteriorate at a certain point and become a useless waste of money.
I have no clue why you're saying this. Most game companies have one or several community managers. They do just that - manage the community. That has nothing to do with whether the dev team goes in and reads each thread to get feedback. Community managers foster the community, answer questions, etc. This is what developer forums tend to be used for. They aren't typically used for responding to "THIS GAME SUCKS!" or "YOU DID EVERYTHING PERFECTLY YOU ARE GODS DON'T NERF THE SHOTGUN TRICK I GO 100-0 WITH I WANT TO HAVE YOUR BABIES PLEASE HIRE ME!"