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Out of the Blue

An issue on the server end of my email popped up last night, and I got to spend 20 minutes listening to prerecorded messages from Network Solutions offering all sorts of helpful "did you know?" tidbits, none of which included the fact that the outage I was reporting was apparently system-wide (even though it was only impacting one of my email addresses). At least the woman who I finally spoke with assured me they were working on it. But as comforting as that sounded, I was met with the same outage this morning, so I dug out a "gold VIP" contact email they sent me at one point to thank me for being a loyal customer for over 15 years to try and cut through some red tape. Sure enough, this got me someone on the phone immediately, who then informed me that he was in sales, and he could transfer me to the tech support department, which now has an extended wait (since if it is still a system-wide outage they are informing customers one at a time). Apparently I'm only a VIP when I'm buying something from them: After that I'm just another blinking light looking to waste their valuable time. After an hour I finally got someone to clear up the error, but I seem to be missing emails, and was unable to phrase my question about this in a form my technical support person was able to understand with her somewhat limited grasp on English. Ever notice it's customer service experiences like this that are *never* followed by one of those brief surveys to let them know how they're doing?

Links: Thanks Ant and Acleacius.
Play: Legend of the Void Chapter 2.
Media: UNLEADED (Grand Theft Auto IV Machinima).
Usain Bolt vs. 116 Years of Olympic Sprinters.
Misbegotten Moon: Total Proof We Never Landed on The Moon.
The Funnies: HijiNKS ENSUE. Thanks j.c.f.

17. Re: Out of the Blue Aug 7, 2012, 19:53 Zarkonis
Yes, Blue, you're a VIP when they want your money. Otherwise, you're scum, like everyone else.  
Slow and steady might not win the race at first, until you shoot everyone ahead of you.
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  1. Aug 7, 10:40 Re: Out of the Blue nin
  20. Aug 8, 01:04  Re: Out of the Blue Ant
  2. Aug 7, 11:00 Re: Out of the Blue Mr. Tact
  8. Aug 7, 13:51  Re: Out of the Blue DG
  10. Aug 7, 14:20   Re: Out of the Blue sauron
  11. Aug 7, 14:29    Re: Out of the Blue nin
  3. Aug 7, 11:38 Re: Out of the Blue space captain
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  5. Aug 7, 12:05  Re: Out of the Blue PHJF
  6. Aug 7, 12:45   Re: Out of the Blue Beamer
  7. Aug 7, 13:21    Re: Out of the Blue Mr. Tact
  13. Aug 7, 14:40     Re: Out of the Blue Beamer
  14. Aug 7, 15:18      Re: Out of the Blue Mr. Tact
  9. Aug 7, 14:14 Re: Out of the Blue Cutter
  12. Aug 7, 14:39 Re: Out of the Blue NegaDeath
  15. Aug 7, 15:45 Misbegotten Moon jdreyer
  16. Aug 7, 16:48 Re: Out of the Blue El Pit
>> 17. Aug 7, 19:53  Re: Out of the Blue Zarkonis
  18. Aug 7, 21:14   Re: Out of the Blue space captain
  19. Aug 7, 21:21 Re: Out of the Blue MxxCon


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