I don't think anyone doubts that Valve operates a bit differently from other companies but most of us don't blame every single problem related to Steam/Valve on that fact. Plus they said that in reference to decision making for projects, not every little daily activity and responsibility that the company has. This game took an extra day to get a patch on Steam, the company has abandoned the Steam platform to go play with Nerf toys! My preload isn't working and the speeds suck, obviously they outsourced everything bwargh! Someone didn't answer my support ticket in 2 hours, oh noes Valve doesn't find it fun!
Playing: Xenoblade Chronicles DE, Ys IX, God of War
Watching: Lupin, You me and the Apocalypse, Days of Thunder