Valve has a done a whole lot right with Steam, but Steam support has got to get better. I have had to wait 3 days to have my account re-activated after it inexplicably got inactivated because their support is so godawful. My son got locked out of his when he couldn't reset his password after losing the email address he originally signed up on Steam with. That took 2 days to fix. Something that removes a customer's ability to access their entire library after putting their faith in your service should be addressed within a matter of hours, not days. It's the core of your goddamned business Gabe! It's inexcusable that Steam support has been so consistently terrible since the beginning. Nothing reminds you more starkly that you actually DON'T own your games like you used to when you are prohibited from playing your games because of problems on the service provider's end.
And if your goal is indeed to keep the customer happy, consider that a fail for all Half-life fans. This comment was edited on Feb 21, 2012, 00:01.
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi