Gabe Newell on Valve Hardware and Owning Steam Games

An interview on The PA Report talks with Valve's Gabe Newell, discussing some general topics with Valve's Managing Director, whose beard is growing in nicely (though not to the magnificent degree mine has at this point). The discussion covers things like his work schedule, his fascination with wearable computers, the possibility Valve might someday sell hardware, pricing games on Steamand more (thanks nin). He also offers responses to questions about to what degree customers won games purchased on Steam:
But even from kind of a more general point of view, you have services like Steam or Origin where these many purchases and micro-transactions and all these transactions we’re making through multiple companies are kind of tied to this overreaching account. Do you have lawyers who kind of look at the legal implication of where exactly you fit into that relationship?

Yeah, we have lawyers who look at stuff all the time, I’m not sure I’m answering your question directly. It’s sort of like this kind of messy issue, and it doesn’t really matter a whole lot what the legal issues are, the real thing is that you have to make your customers happy at the end of the day and if you’re not doing that it doesn’t really matter what you think about various supreme court decisions or EU decisions. If you’re not making your customers happy you’re doing something stupid and we certainly always want to make our customers happy. And I think we have a track record of having done that.
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Re: Gabe Newell on Valve Hardware and Owning Steam Games
Feb 20, 2012, 16:54
Dev
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Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 16:54
Feb 20, 2012, 16:54
Dev
 
PHJF wrote on Feb 20, 2012, 16:16:
Yeah but nobody is going to buy a game they have no intent to play with the intent of trading it in the future. And with packs, you can't activate SOME of the games and trade/gift away the others. I don't think they'd have implemented the trading system as they did without some sort of further intent for it.
I've actually bought a couple games with the intent of trading it away in the future. When popular games go on a super cheap sale, once or twice I've picked up a copy to trade it for something else I'd prefer in the future. I once bought an extra copy of TF2 for any future needs and now its free, but I was only out $2 for that

The multi game packs are done that way intentionally so there's not a lot of extra game copies floating around. And when a pack offers a giftable version of a game, they tell that up front since its unusual. I still have my giftable serious sam 1 and 2 sitting around for instance.
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