J wrote on Jan 24, 2012, 11:35:
Whilst you have some good 'points' (rimshot!) about MS points, the main issue I had - and I doubt I'm alone in this - was that I'd end up with leftover points if I were to purchase something. It's like having to pay ten for something that's worth nine.
If a company wants me to jump through extra hoops, they need to make it worthwhile somehow. If I have to put in extra energy and money to get something that I could happily get elsewhere - why would I want to do that?
That's one issue. Another is the simple barrier to entry: like you said, it's an extra hoop. That extra hoop makes people less likely to buy something. With Apple's app store you click one button and it's charged to your card and on your phone. With MS Points you click that button then get told you don't have the points, then spend 5 minutes adding points, and often decide the purchase isn't worth it at that time. Buyer's regret kicks in before you even buy.
Plus it gets back to how annoyed I am that Microsoft forces me to store a credit card when I'd much, much prefer to just re-enter the information every time so no one can buy $100 worth of crap on my account if they gain access to it.