I don't take any issue with the concept that crashing is more often than not related to the user's environment. But as Jerykk was talking about earlier, the better a game is optimized the less often that's a problem.
The thing I do take issue with is absolutism, "never" and "always" shouldn't be thrown around so easily. Any hardcore PC gamer (or hell even console gamers) claiming they "never crash" is lying or has a terrible memory. A more accurate statement would be "I very rarely crash".