Bhruic wrote on Oct 8, 2011, 13:19:
No matter how it's justified or rationalized, at the end of the day, the bottom line is that companies do not care about customers, they only care about profit.
A common complaint, but not one based in reality. Everyone likes to pull the "big bad company" line, but it's a half-truth at best. Do companies want to make money? Of course, I doubt there are many, if any, companies that want to go out of business. They need money to survive. But (again with the false dichotomies), it's not an "either/or" situation. It's entirely possible to both want to make money, and care about your customers.
Caring about your customers tends to bring you money, too. People don't spend money on something they think doesn't care about them.
But you can't care about every single individual customer. Sometimes caring for a certain group just isn't possible because you only have so much time and money. Other times you make decisions that don't turn out the way you'd hoped and don't have the resources to fix them.
There seems to be a notion that being a company means you have infinite money to hire infinite people.
Also, Carmack was saying this since the reveal. We had more than a few quotes from Carmack that said "the PC is far more powerful than consoles" that some people loved to quote, ignoring that he kept following that with "but we're having a much easier time getting 60 fps on the consoles."