No matter how it's justified or rationalized, at the end of the day, the bottom line is that companies do not care about customers, they only care about profit.
A common complaint, but not one based in reality. Everyone likes to pull the "big bad company" line, but it's a half-truth at best. Do companies want to make money? Of course, I doubt there are many, if any, companies that want to go out of business. They need money to survive. But (again with the false dichotomies), it's not an "either/or" situation. It's entirely possible to both want to make money, and
care about your customers.