No matter how it's justified or rationalized, at the end of the day, the bottom line is that companies do not care about customers, they only care about profit. If good customer service means more money then they'd care more, or at least pretend to. No amount of lying or PR will change that fact that greed is the motivation. No company is immune to greed and no customer is protected from the fallout of it. Inferior hardware or not, console gamers have a love/hate approach to games, either they love it or hate it. PC gamers always have diverse opinions about, well everything. But the bottom line is companies don't care unless it actually affects them. So you can bend over and take it by buying and suffering or you can stand on a soapbox and boycott a game. Chances are that nothing will change, all you can do is try and hope to make an impact.