Rogers Throttling WoW

This thread on the Rogers Community Forums explores the performance problems experienced by World of Warcraft players who use this Canadian telecom company as their ISP (thanks Blizzplanet via Nate). A post from Rogers confirms suspicions that they are throttling WoW connections, saying this is inadvertent, calling it "a problem with our traffic management equipment." They say a software update has helped a bit, and they are expecting to clear this up with another software update in June. In the meantime, they offer this workaround:
We believe the problem occurs when P2P is running while simultaneously playing the game. If you are experiencing problems we suggest you turn off the peer to peer setting within the WoW game and ensure no other P2P file sharing applications are running while playing WoW. WoW does use P2P for software updates, but with this setting changed you should continue to automatically receive software updates through other methods.

This is only a temporary solution. We continue to work closely with the game manufacturer and our equipment supplier to help resolve this issue as soon as possible.
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22.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 21:11
22.
Re: Rogers Throttling WoW Mar 27, 2011, 21:11
Mar 27, 2011, 21:11
 
Parallax Abstraction wrote on Mar 27, 2011, 13:25:
The few ISPs who are offering cable service through the Rogers last mile currently do not have throttling. Bell ones do (this is being fought right now) but for example, TekSavvy's cable service is not throttled.
The only reason why it's not currently is because of their agreement with rogers, which rogers is now trying to change.
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
21.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 13:25
21.
Re: Rogers Throttling WoW Mar 27, 2011, 13:25
Mar 27, 2011, 13:25
 
Marvin T. Martian wrote on Mar 27, 2011, 12:03:
Cutter wrote on Mar 26, 2011, 16:01:
No surprise here. Anyone dumb enough to use Rogers or Bell deserves the shabby treatment they get.

There is absolutely no choice, even if you are using a 3rd party ISP, they use bell and rogers infastructure.

The few ISPs who are offering cable service through the Rogers last mile currently do not have throttling. Bell ones do (this is being fought right now) but for example, TekSavvy's cable service is not throttled.
Parallax Abstraction
Podcast | YouTube | Twitch
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20.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 12:03
20.
Re: Rogers Throttling WoW Mar 27, 2011, 12:03
Mar 27, 2011, 12:03
 
Cutter wrote on Mar 26, 2011, 16:01:
No surprise here. Anyone dumb enough to use Rogers or Bell deserves the shabby treatment they get.

There is absolutely no choice, even if you are using a 3rd party ISP, they use bell and rogers infastructure.
Avatar 1746
19.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 10:00
19.
Re: Rogers Throttling WoW Mar 27, 2011, 10:00
Mar 27, 2011, 10:00
 
Cutter wrote on Mar 27, 2011, 00:33:
Mashiki Amiketo wrote on Mar 26, 2011, 22:15:
Cutter wrote on Mar 26, 2011, 19:44:
AEI Internet

I've been using these guys for over 5 years now and they rock. No caps and if it wasn't for Bell I'd be getting better than the 5mbps I do now - they're getting 24 in Quebec. There are alternatives if you look for them. Oh yeah and that's $30 per month too.
Don't worry if bell gets their way with the CRTC, you'll have a 25gb cap in Ontario, and a 60gb cap in Quebec.

Yeah, but they won't. They got shot down HARD on this. Even the politicians are smart enough to know this can cost them job going against the people on this one.

No, they didn't. When Tony Clement said he would overturn their decision, the CRTC took it back under review because when they do that, he can't overrule them until the review is complete. The CRTC is stacked with either big telco executives or gullible patronage appointees who know nothing about technology (i.e. the Chairman) and everyone knows the review is going to come back with the same decision. They were hoping an election would end up getting called that would remove Clement's ability to overturn the decision and what do you know, that just happened on Friday! All three major parties are officially against the usage-based billing practice but so far, they're all talk and no action. Follow OpenMedia.ca as they're the ones actually trying to mount a fight on this and make it an election issue. This is far from over.

Also, if you are on Rogers and affected by this, use it as an opportunity to switch ISPs. There are tons of alternatives, including a number of new cable ones springing up (i.e. TekSavvy, Acanac and soon EBox). If WoW is a major component of what you use your Rogers service for, you can probably use this issue and its delays in getting resolved as a legitimate reason to be let out of your contract if you have one. If you are aggressive on the phone, you'll be surprised what they give you.
Parallax Abstraction
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18.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 08:50
18.
Re: Rogers Throttling WoW Mar 27, 2011, 08:50
Mar 27, 2011, 08:50
 
The most annoying thing is Rogers claimed it was "smart" throtteling. It claimed it was able to identify legitimate file sharing versus illegitimate. I guess that was another load of rubbish.
17.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 08:48
17.
Re: Rogers Throttling WoW Mar 27, 2011, 08:48
Mar 27, 2011, 08:48
 
Actually Rogers support isn't THAT bad. Bell has the outsourced support. I used to work at Rogers god almost a decade ago but I know people still there. Their support is in house and generally actually pretty good. I use Bell now and I've been tempted on more than one occasion to dump my IPTV package simply because Bell's customer service is so attrocious. That being said Rogers are a bunch of money grubbers so they'd probably make you pay a service fee for the convenience of playing WoW.
16.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 04:08
16.
Re: Rogers Throttling WoW Mar 27, 2011, 04:08
Mar 27, 2011, 04:08
 
If I know anything about Rogers, this 'fix' will involve you, the customer, being instructed by letter to take it and like it.

Calling customer support will be equal to talking to a wall which has a thick accent.
Avatar 50040
15.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 01:42
15.
Re: Rogers Throttling WoW Mar 27, 2011, 01:42
Mar 27, 2011, 01:42
 
Hahahahaha.

"We don't throttle P2P traffic." Canadian ISPs

(Instead, we throttle your WoW traffic if we detect you have P2P traffic going at the same time. Want us to stop throttling WoW? Then quit P2P'ing.)

Yeah, I'm sure it's just a "bug", trustworthy Canadian ISP.

But take heart, guys. A fix is coming in JUNE! That's only 3 months away!

Creston
Avatar 15604
14.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 01:23
14.
Re: Rogers Throttling WoW Mar 27, 2011, 01:23
Mar 27, 2011, 01:23
 
Cutter wrote on Mar 26, 2011, 16:01:
No surprise here. Anyone dumb enough to use Rogers or Bell deserves the shabby treatment they get.

from what I understand they have very little choice up in CA.
----------------------------------------------------------------------
"Both the “left” and the “right” pretend they have the answer, but they are mere flippers on the same thalidomide baby, and the truth is that neither side has a clue."

- Jim Goad
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13.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 00:33
13.
Re: Rogers Throttling WoW Mar 27, 2011, 00:33
Mar 27, 2011, 00:33
 
Mashiki Amiketo wrote on Mar 26, 2011, 22:15:
Cutter wrote on Mar 26, 2011, 19:44:
AEI Internet

I've been using these guys for over 5 years now and they rock. No caps and if it wasn't for Bell I'd be getting better than the 5mbps I do now - they're getting 24 in Quebec. There are alternatives if you look for them. Oh yeah and that's $30 per month too.
Don't worry if bell gets their way with the CRTC, you'll have a 25gb cap in Ontario, and a 60gb cap in Quebec.

Yeah, but they won't. They got shot down HARD on this. Even the politicians are smart enough to know this can cost them job going against the people on this one.
"You have enemies? Good. That means you’ve stood up for something, sometime in your life."
Avatar 25394
12.
 
Re: Rogers Throttling WoW
Mar 27, 2011, 00:25
12.
Re: Rogers Throttling WoW Mar 27, 2011, 00:25
Mar 27, 2011, 00:25
 
All isp's suck in Canada!
11.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 23:52
11.
Re: Rogers Throttling WoW Mar 26, 2011, 23:52
Mar 26, 2011, 23:52
 
They should be glad they are not playing FFXIV. The **ONLY** way to update the game is through their client which uses BitTorrent.
Avatar 16007
10.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 23:11
10.
Re: Rogers Throttling WoW Mar 26, 2011, 23:11
Mar 26, 2011, 23:11
 
This is a "problem with their equipment", and they're not going to be able to fix it until June? Really? Do they just not care anymore about making shit up and feeding it to people?
9.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 22:15
9.
Re: Rogers Throttling WoW Mar 26, 2011, 22:15
Mar 26, 2011, 22:15
 
Cutter wrote on Mar 26, 2011, 19:44:
AEI Internet

I've been using these guys for over 5 years now and they rock. No caps and if it wasn't for Bell I'd be getting better than the 5mbps I do now - they're getting 24 in Quebec. There are alternatives if you look for them. Oh yeah and that's $30 per month too.
Don't worry if bell gets their way with the CRTC, you'll have a 25gb cap in Ontario, and a 60gb cap in Quebec.
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
8.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 21:43
8.
Re: Rogers Throttling WoW Mar 26, 2011, 21:43
Mar 26, 2011, 21:43
 
Pigeon wrote on Mar 26, 2011, 16:12:
Well if blizzard wouldn't pirate its own game then they wouldn't have to throttle the traffic. I mean all p2p traffic is obviously pirates looking to steal intellectual property and waste bandwidth.

This ^^.
Avatar 6672
7.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 19:44
7.
Re: Rogers Throttling WoW Mar 26, 2011, 19:44
Mar 26, 2011, 19:44
 
AEI Internet

I've been using these guys for over 5 years now and they rock. No caps and if it wasn't for Bell I'd be getting better than the 5mbps I do now - they're getting 24 in Quebec. There are alternatives if you look for them. Oh yeah and that's $30 per month too.
"You have enemies? Good. That means you’ve stood up for something, sometime in your life."
Avatar 25394
6.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 19:11
6.
Re: Rogers Throttling WoW Mar 26, 2011, 19:11
Mar 26, 2011, 19:11
 
If you live in Canada you are totally screwed because not only do they LEGALLY throttle they also have the tightest bandwidth caps around...Oh & it's REQUIRED for ALL Internet users. The cable companies & Telcos in the U.S. are DYING to get this implemented here. In fact a few weeks ago they visited some of Rogers infrastructure & had a large conference in Canada.
Avatar 25373
5.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 16:34
5.
Re: Rogers Throttling WoW Mar 26, 2011, 16:34
Mar 26, 2011, 16:34
 
Cutter wrote on Mar 26, 2011, 16:01:
No surprise here. Anyone dumb enough to use Rogers or Bell deserves the shabby treatment they get.

I guess everyone's dumb then. Your other options are just rented DSL lines from Bell to which Bell won the right to throttle as well last year. If you want to direct your anger, direct it at the CRTC.
4.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 16:27
4.
Re: Rogers Throttling WoW Mar 26, 2011, 16:27
Mar 26, 2011, 16:27
 
Cutter wrote on Mar 26, 2011, 16:01:
No surprise here. Anyone dumb enough to use Rogers or Bell deserves the shabby treatment they get.
Well that's obviously because everyone can get another ISP in their neighborhood. Oh wait. Luckily I avoided buying a house in a location where there's no remote. But I'm still waiting another 2 weeks for a dry loop to be installed.
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
3.
 
Re: Rogers Throttling WoW
Mar 26, 2011, 16:12
3.
Re: Rogers Throttling WoW Mar 26, 2011, 16:12
Mar 26, 2011, 16:12
 
Well if blizzard wouldn't pirate its own game then they wouldn't have to throttle the traffic. I mean all p2p traffic is obviously pirates looking to steal intellectual property and waste bandwidth.
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