Steam User Loses Almost $1800 in Games Due to Ban [Updated]

A post on Reddit's gameswap forum outlines the plight of someone whose Steam account has been permanently disabled, preventing his access to 149 games that SteamCalculator says were worth a total of $1794.52. This stems from a previous attempt to sell this account, which is a violation of the Steam Subscriber Agreement, as it states: "You are entitled to use the Software for your own use, but you are not entitled to: (i) sell, grant a security interest in or transfer reproductions of the Software to other parties in any way, nor to rent, lease or license the Software to others without the prior written consent of Valve." The user asked Steam support if he's been permanently disabled, and was told: "Correct, you lose access to your account permanently for violating our Subscriber Agreement." We contacted Valve for comment on this a couple of hours ago, but they have not responded. Thanks Joao via Ars Technica. Update: A post on the Steam Users' Forums from Valve says: "The article doesn't mention that the account has been re-enabled."
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59 Replies. 3 pages. Viewing page 3.
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19.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 20:11
19.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 20:11
Mar 14, 2011, 20:11
 
that you can get your account disabled without people even having access to it?

And yet you still buy games through Steam? Why continue to accept the risk? Why approve of them as the gatekeeper and permission slip for the games you buy? See my comments in post #14 below.

Really, probably the only way any of this is going to change is if gamers start to expect and demand that they have access control to the games they pay for by not being tied to a 3rd party DRM system/account in control of their entire game library. Reselling is one thing and is a good point, but losing access to software you buy is on a significantly different level.
18.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:59
18.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:59
Mar 14, 2011, 19:59
 
What's REALLY fucked up about this (it happened to me a few years ago), is that you don't even have to have access to the account to get it banned. All you need is the SteamID and a partial list of games and if you put it up on EBay, Valve/Steam automatically disables that account.

I initially thought my brothers "friend" stole my account while I was away from home. I filed a police report (I initially thought my account was hacked) who then talked to the friend and got his statement where it came out that he didn't steal it but that he put it on Ebay to see how much it would go for (I have a sub 0:0:5000 steamid). I contacted Steam support who told me that it was disabled due to violation of the TOS because it was listed on Ebay. I called the Police back, got a copy of the police report and case # and forwarded it to SteamSupport and Gabe Newell. Fortunately for me, the police would only validate the report if it was $300 or more of value (I was at around $350). No charge to the "friend" of my brother's but I was able to get my account back.

However, I was told by Valve if the SteamID is ever put back on Ebay that my account would be permenantly disabled.

How fucked up is that, that you can get your account disabled without people even having access to it?

This comment was edited on Mar 14, 2011, 20:04.
17.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 19:59
17.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 19:59
Mar 14, 2011, 19:59
 
the_culture wrote on Mar 14, 2011, 19:55:
Username: Digger Nick

Sounds like a real class act.

Maybe he's a paleontologist who happens to be named Nick?
16.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:56
16.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:56
Mar 14, 2011, 19:56
 
Tanto Edge wrote on Mar 14, 2011, 19:38:
That was nice of Valve (giving back axs), but it's troubling that so many people are so willing to give up the ability to resell their purchases.
Arguing that a company holds rights to something is fine, but despite licensing, terms of agreement, etc, why is it that so many people accept this inability to resell?
You can find all sorts of collections upon eBay, of pc games, atari and games, dreamcast, etc.
Why shouldn't we be able to resell software that we purchase?

Does the loss of the ability to resell software mean as much if you've never done it? I say no. I've never resold any software I've ever bought.
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15.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 19:55
15.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 19:55
Mar 14, 2011, 19:55
 
Username: Digger Nick

Sounds like a real class act.
14.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:45
14.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:45
Mar 14, 2011, 19:45
 
You can't just take that away from someone for a TOS violation.

Uh, actually you can. Steam is a 3rd party DRM 'service' with a well defined contractual agreement each party enters into before using their service. If you violate those terms, they can take away your access to every game you ever bought through them. You can also lose access to your games temporarily for a variety of reasons. It's why I avoid Steam for my game purchases and prefer to buy retail or direct. Valve has the kill switch to your game library which can be flipped intentionally or unintentionally by them, their servers, or external factors at any time.

If Steam is an optional feature with a game, great, I'll be glad to use it. But if Steam is required for a game, I can gladly avoid the game. If a developer/publisher wants my money, they better make sure their game works outside of Steam (give me a key or other install option that works with or without Steam).

This comment was edited on Mar 14, 2011, 19:50.
13.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:43
13.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:43
Mar 14, 2011, 19:43
 
I hated EA ban on games due to a forum post. I hate this a bit more since he only tried to sell his account from what's being said, he didn't sell it. Having all games lost because of trying to sell an account, which by itself was only done because you can't fucking resell your own PC games, Steam or otherwise, is terrible.
12.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:42
12.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:42
Mar 14, 2011, 19:42
 
Hmmm that SteamCalculator doesn't work for me. Was just curious how much all the games I have add up to...
Avatar 9616
11.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:42
11.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:42
Mar 14, 2011, 19:42
 
Mashiki Amiketo wrote on Mar 14, 2011, 19:26:
Sempai wrote on Mar 14, 2011, 19:18:
I don't agree with it.

I should be able to sell my used games to a friend if i wish.
Sorry. Steam DRM, and DRM does not let you do this. Wonder if anyone has filed lawsuits on this stuff yet, considering it violates most consumer protection laws, and first sales doctrine.

If I remember reading somewhere right, digital software is legally considered a "service" not a "product", and the law doesn't say anything about the re-sale of a "service" so it comes down to the TOS (which says you can't sell it).
*automatically refuses to place horse heads in anyone's bed*
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10.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:38
10.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:38
Mar 14, 2011, 19:38
 
That was nice of Valve (giving back axs), but it's troubling that so many people are so willing to give up the ability to resell their purchases.
Arguing that a company holds rights to something is fine, but despite licensing, terms of agreement, etc, why is it that so many people accept this inability to resell?
You can find all sorts of collections upon eBay, of pc games, atari and games, dreamcast, etc.
Why shouldn't we be able to resell software that we purchase?
Avatar 13202
9.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:34
9.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:34
Mar 14, 2011, 19:34
 
All you who think he should have lost his account are trippin'. That's some serious cash we're talking about here. You can't just take that away from someone for a TOS violation.
8.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:26
8.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:26
Mar 14, 2011, 19:26
 
Sempai wrote on Mar 14, 2011, 19:18:
I don't agree with it.

I should be able to sell my used games to a friend if i wish.
Sorry. Steam DRM, and DRM does not let you do this. Wonder if anyone has filed lawsuits on this stuff yet, considering it violates most consumer protection laws, and first sales doctrine.
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
7.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:18
7.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:18
Mar 14, 2011, 19:18
 
I don't agree with it.

I should be able to sell my used games to a friend if i wish.
Avatar 33180
6.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated]
Mar 14, 2011, 19:10
6.
Re: Steam User Loses Almost $1800 in Games Due to Ban [Updated] Mar 14, 2011, 19:10
Mar 14, 2011, 19:10
 
Remember when you were able to sell your games to other people when you were finished with them. Just sell them the disk, the manual and the box. Nothing illegal about it - just like selling a used car.
5.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 19:06
5.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 19:06
Mar 14, 2011, 19:06
 
Sacrifex wrote on Mar 14, 2011, 18:57:
If it wasn't specifically in the TOS, or, Steam was the only way a person could buy games anymore, this would be news.

If you don't like the way Steam operates, don't buy games from Steam. Simple concept. Expensive lesson? Perhaps. I don't feel bad for them in the least though - play by the rules or accept the consequences if you get caught doing otherwise.

This isn't news. Plain and simple.

Unfortunately for quite a few games, steam IS the only way you can buy the game. Even if you buy it at a retail store, it only activates and works on steam.
4.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 19:05
4.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 19:05
Mar 14, 2011, 19:05
 
Deserves to lose his account.
3.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 19:02
3.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 19:02
Mar 14, 2011, 19:02
 
I don't get it either. Why are dumbfucks who can't read news? Also sorry to hear that his appeal was successful. A sad day for Darwin. Another moron prevailed.

2.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 18:57
2.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 18:57
Mar 14, 2011, 18:57
 
If it wasn't specifically in the TOS, or, Steam was the only way a person could buy games anymore, this would be news.

If you don't like the way Steam operates, don't buy games from Steam. Simple concept. Expensive lesson? Perhaps. I don't feel bad for them in the least though - play by the rules or accept the consequences if you get caught doing otherwise.

This isn't news. Plain and simple.
Avatar 56124
1.
 
Re: Steam User Loses Almost $1800 in Games Due to Ban
Mar 14, 2011, 18:48
1.
Re: Steam User Loses Almost $1800 in Games Due to Ban Mar 14, 2011, 18:48
Mar 14, 2011, 18:48
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