Steam Sale Runs out of Risen Keys

The Deep Silver Forums have an apology to users inconvenienced when their server ran out of authentication keys for Risen, as Steam's weekend sale for Piranha Bytes' RPG caused demand that outstripped their supply of serial numbers (perhaps due to a let-down by their bit supplier). This thread has the outrage from impacted users, who have been placated to some degree by the promise they will be able to activate their game today. Thanks Destructoid.
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9.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 12:14
9.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 12:14
Nov 15, 2010, 12:14
 
Still, apart from the cry of running out of keys, this is a good indication that:

a) Steam sales work wonderfully
b) Perhaps the PC gaming market is growing
8.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 12:07
8.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 12:07
Nov 15, 2010, 12:07
 
Mechanik wrote on Nov 15, 2010, 11:13:
But, why get so worked up? Is it the end of the world if you don't get to play a video game for 24 hours? It's not like it's critical to your survival. They screwed up and they're fixing it.

It's not a 24 hour period that people are having to wait. It's going on 4 days now.

I'm a little bummed that I didnt get to play it over the weekend, but oh well, they'll have it solved shortly.

What bothers me most is that there's no system in place to warn people of when they have run out of keys. This is something we should be notified of before making the final decision to buy it. Instead, we bought the game and downloaded it and then were told we couldn't play it.

There's just a certain lack of professionalism in it.
7.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 11:54
7.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 11:54
Nov 15, 2010, 11:54
 
I dont think they expected that level of success, as Risen had a mild reception at best when it was first released. Turns out it's a really good game, and worthy successor to Gothic series (instead of the craptastic Gothic 4). The word of mouth has done some good to it i guess, as most people who completed found it very enjoyable (as i did, although it was just a bit too short).
As in Gothic 2, you have to play very finely in order to become a mage, and as in Gothic 2, it's not a matter of basic "good vs evil", and the scenario is rather good i'd say. Only downside is the characters are mostly forgettable apart for the Inquisitor who's a bit more multi faceted. The levelling and skill system are very good and very well done for immersion (same kind as earlier Gothic games).
6.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 11:47
Kxmode
 
6.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 11:47
Nov 15, 2010, 11:47
 Kxmode
 
Thank you Valve employee Mechanik Wink
"Listen, Peter... with great horsepower comes... the sickest drifts..." - source
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5.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 11:13
5.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 11:13
Nov 15, 2010, 11:13
 
Frijoles wrote on Nov 15, 2010, 10:03:
I find it funny that they can even run out of virtual keys.

It's probably the case that they have a model where out of many possibly valid keys, only a certain portion of them are flagged in a database as activated and will actually allow the game to function. This helps combat people pirating the game using a key generation tool, as the key generator has to hit upon a key that is both valid and active for the game to work, rather than just reverse engineering the validity algorithm.

So, I'm guessing they only had a certain number of activated keys, which is good sense because if you activate too many, you run the risk of the key generators hitting valid keys. Given that demand far exceeded their expectations, they ran out of the ones already activated.

Now, one can easily say that they ought to have activated more keys than they thought they'd ever need for the sale, just in case. I don't know what the sales numbers were, so I can't comment on how realistic that expectation is. Maybe they did that already, and demand even exceeded that number. But, why get so worked up? Is it the end of the world if you don't get to play a video game for 24 hours? It's not like it's critical to your survival. They screwed up and they're fixing it.
4.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 11:13
4.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 11:13
Nov 15, 2010, 11:13
 
Frijoles wrote on Nov 15, 2010, 10:03:
I find it funny that they can even run out of virtual keys.
I always wondered this as well. Though the system just generated them on the fly.
3.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 10:49
Kxmode
 
3.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 10:49
Nov 15, 2010, 10:49
 Kxmode
 
As someone once wrote on this site: Hell hath no fury like a nerd's scorn.
"Listen, Peter... with great horsepower comes... the sickest drifts..." - source
Avatar 18786
2.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 10:03
2.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 10:03
Nov 15, 2010, 10:03
 
I find it funny that they can even run out of virtual keys.
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1.
 
Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 09:48
1.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 09:48
Nov 15, 2010, 09:48
 
This is outrageous. I too picked up Risen on Steam this weekend and if it wasn't for my desire to finish that piece of shit game Call of Duty:Black Ops I would have been playing (or trying to play) Risen this weekend as well.

P.S. Did I mention that Black Ops sucked!!
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