Steam Sale Runs out of Risen Keys

The Deep Silver Forums have an apology to users inconvenienced when their server ran out of authentication keys for Risen, as Steam's weekend sale for Piranha Bytes' RPG caused demand that outstripped their supply of serial numbers (perhaps due to a let-down by their bit supplier). This thread has the outrage from impacted users, who have been placated to some degree by the promise they will be able to activate their game today. Thanks Destructoid.
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Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 13:17
13.
Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 13:17
Nov 15, 2010, 13:17
 
peonjohn wrote on Nov 15, 2010, 12:07:
Mechanik wrote on Nov 15, 2010, 11:13:
But, why get so worked up? Is it the end of the world if you don't get to play a video game for 24 hours? It's not like it's critical to your survival. They screwed up and they're fixing it.

It's not a 24 hour period that people are having to wait. It's going on 4 days now.

I'm a little bummed that I didnt get to play it over the weekend, but oh well, they'll have it solved shortly.

What bothers me most is that there's no system in place to warn people of when they have run out of keys. This is something we should be notified of before making the final decision to buy it. Instead, we bought the game and downloaded it and then were told we couldn't play it.

There's just a certain lack of professionalism in it.

That's certainly a valid comment but it would take a fair amount of work to create a little inventory system that also interacts with the billing side of things. I'm not sure it's worth the effort really as these cases do come up but I wouldn't say it's a widespread problem that really needs attention before other development issues with Steam.

Generally speaking I think most people are either patient enough to understand or unwilling to get upset about a $5-15 sale type thing. What you see on forums more often than not is the vocal minority and I include myself in that group at times
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