Steam Sale Runs out of Risen Keys

The Deep Silver Forums have an apology to users inconvenienced when their server ran out of authentication keys for Risen, as Steam's weekend sale for Piranha Bytes' RPG caused demand that outstripped their supply of serial numbers (perhaps due to a let-down by their bit supplier). This thread has the outrage from impacted users, who have been placated to some degree by the promise they will be able to activate their game today. Thanks Destructoid.
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Re: Steam Sale Runs out of Risen Keys
Nov 15, 2010, 11:13
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Re: Steam Sale Runs out of Risen Keys Nov 15, 2010, 11:13
Nov 15, 2010, 11:13
 
Frijoles wrote on Nov 15, 2010, 10:03:
I find it funny that they can even run out of virtual keys.

It's probably the case that they have a model where out of many possibly valid keys, only a certain portion of them are flagged in a database as activated and will actually allow the game to function. This helps combat people pirating the game using a key generation tool, as the key generator has to hit upon a key that is both valid and active for the game to work, rather than just reverse engineering the validity algorithm.

So, I'm guessing they only had a certain number of activated keys, which is good sense because if you activate too many, you run the risk of the key generators hitting valid keys. Given that demand far exceeded their expectations, they ran out of the ones already activated.

Now, one can easily say that they ought to have activated more keys than they thought they'd ever need for the sale, just in case. I don't know what the sales numbers were, so I can't comment on how realistic that expectation is. Maybe they did that already, and demand even exceeded that number. But, why get so worked up? Is it the end of the world if you don't get to play a video game for 24 hours? It's not like it's critical to your survival. They screwed up and they're fixing it.
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